8 of 8 SLA Jobs in Hatfield

line support across a range of IT infrastructure technologies Manage batch processing and event/alert monitoring Handle incident resolution to meet or exceed SLA targets Support patching, change requests, and technical escalations Maintain accurate records via incident and call management tools Collaborate with team members to continuously improve service More ❯

the UK, India, and South Africa locations. What youll do Manage customers security patching and Software Deployment requirement according to the agreed contract and SLA 1st point of contact for escalation of Patch related incident and problems Incidents and Problems are owned and managed through to resolution Undertake root cause More ❯

Monitoring. The Responsibilities Batch Monitoring and Management. Event/Alert Monitoring and Management. Incident Management - respond to service calls and resolve incidents to ensure SLA targets are achieved. Patch Management. Increase the First Time Fix rate. Adhere to escalation procedures. Assist with technical escalations for other team members. Monitor call More ❯

Monitoring. The Responsibilities Batch Monitoring and Management. Event/Alert Monitoring and Management. Incident Management - respond to service calls and resolve incidents to ensure SLA targets are achieved. Patch Management. Increase the First Time Fix rate. Adhere to escalation procedures. Assist with technical escalations for other team members. Monitor call More ❯

and log as tickets Assign available engineers who may work with you on a ticket to grow experience Ensure your assigned tickets are meeting SLA’s Assist other engineers with their work Attend client sites when required Update or close all tickets assigned to you at the end of each More ❯

and internal service providers, both orally and written. Monday - Friday working hours 11:00 - 19:00 Main Responsibilities Picking and placements of parts against SLA Maintaining stock accuracy to a very high degree A mindful approach to stock consolidation and storing materials in fast- and slow-moving locations to create More ❯

the UK, India, and South Africa locations. What youll do Manage customers security patching and Software Deployment requirement according to the agreed contract and SLA 1st point of contact for escalation of Patch related incident and problems More ❯

like: Technical 80% Batch Monitoring and Management. Event/Alert Monitoring and Management. Incident Management - respond to service calls and resolve incidents to ensure SLA targets are achieved. Patch Management. Increase the First Time Fix rate. Adhere to escalation procedures. Assist with technical escalations for other team members. Monitor call … Ensure accurate completion of all incident records. To monitor and update the call management system as required (including problems, requests, changes). Assist with SLA reporting. What you'll need Required: Security (SC Clearance) or able to achieve. A good technical working knowledge of SQL, Wintel, Messaging, Patching and iSeries More ❯