1st Line Support Engineer Apprentice
Unit 33 Basepoint Havant Harts Farm Way Havant, Hampshire, England
JUST I.T. TRAINING LIMITED
Grow and become a first line support technician for all IT support enquiries, dealing with the set-up, administration and support of PCs, laptops, printers and mobile devices onsite and … by phone. Provide on-time and high quality IT support to our clients and log all support requests within our ticketing system Role Responsibilities: Providing 1st Line IT support for clients via Telephone and using Remote Support Software Providing support on client sites Representing Raycon’s presence … on client sites Providing mobile telephony support Assisting with client-wide mobile refresh project Logging and updating tickets in the helpdesk ticketing system Passing requests to the Sales team Preparing client equipment (PC hardware repairs, custom PC builds) Learn how to administer Windows & Linux Servers remotely (Active Directory, DHCP, DNS and Group Policy.) Learn how to administer Networks More ❯
Employment Type: Advanced Apprenticeship
Salary: £16,000 a year
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