the basic operation of IT hardware and software provided to new members of staff as required. Perform authorised change requests to the company Active Directory. Write specifications for purchase and upgrade of computers and related products and assist in the development of long-term strategies and capacity planning … 3+ years experience of configuring, installing and repairing PC and Laptop hardware Proficient with Windows workstation and server operating systems Good experience of ActiveDirectory Proficient in communications protocols including TCP/IP, FTP and SFTP Proficient in MS Office 365 applications Excellent communications skills Able more »
with the following: Windows Operating systems Clients: Windows7, Windows Vista, Windows XP, Windows 2000 Servers: Windows 2000, Windows 2003, Windows 2008, Knowledge of ActiveDirectory, Exchange 2003/2007 ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center User account creation for ActiveDirectory, Exchange Mailboxes, Distribution lists Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Vision Internet browsers (e.g. Explorer, Chrome, Firefox), VPN and more »
timely manner. Liaising with specialist support teams. Following process and work instructions to resolve incidents, problems and events. Provide updates and reports on active incidents, problems and events. Proactively update knowledge articles so that the service desk can deliver a standardised and repeatable service Produce management reports from …/Hornbill/Remedy) Tivoli Integrated Portal/BigFix/SolarWinds/Zabbix A knowledge of Unix, Linux, command line environments, Windows OS, ActiveDirectory And understanding of Networking, firewalls, network monitoring tools. The Job Description and duties included within it are only a summary of more »
assessment processes - Service Management toolsets (ServiceNow/Hornbill/Remedy) - A knowledge of Unix, Linux, command line environments, Windows OS, ActiveDirectory - And understanding of Networking, firewalls, network monitoring tools. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the more »
