Service Management Operations Lead
- Hiring Organisation
- Harvey Nash
- Location
- Havant, Hampshire, South East, United Kingdom
- Employment Type
- Contract, Work From Home
- Contract Rate
- £550 - £650 per day
provider. Key Responsibilities: BAU Operations Support (Incident/Problem/Change) MSP Transition & Early Life Support Monitoring & Reporting Major Incident Management & Communications Stakeholder Management Skills and Experience Proven experience supporting IT operations in an outsourced/managed service environment, working closely with a Service Operations Manager and supplier teams. … preventive actions. Working knowledge of ITSM tooling (e.g., ServiceNow) and operational reporting (ticket hygiene, backlogs, trends, MI packs). Excellent stakeholder management and communication skills, including experience engaging senior leaders, operations teams, and supplier management. Strong analytical skills with the ability to use management information to prioritise ...