Service Management Operations Lead
- Hiring Organisation
- Harvey Nash
- Location
- Havant, Hampshire, South East, United Kingdom
- Employment Type
- Contract, Work From Home
- Contract Rate
- £550 - £650 per day
focus on maintaining stability during our client's transition to a new outsourced service provider. Key Responsibilities: BAU Operations Support (Incident/Problem/Change) MSP Transition & Early Life Support Monitoring & Reporting Major Incident Management & Communications Stakeholder Management Skills and Experience Proven experience supporting IT operations … closely with a Service Operations Manager and supplier teams. Strong hands-on experience of ITSM/ITIL practices, especially Incident, Major Incident, Problem and Change Management in a live BAU environment. Experience working with Service Desk operations (triage, routing, escalation, communications) and understanding how Service Desk performance impacts ...