2 of 2 Incident Management Jobs in Havant

connectivity and multicast market data feeds. Use Linux/Unix tools, logs and packet captures to investigate network issues. Work with Cyber Security, risk management teams and third-party providers. Participate in incident management, change management and weekend support activities. Support network monitoring, automation and performance …/SSL and certificate management. Operational experience with Linux/Unix systems. Ability to analyze logs, alerts and packet captures. Understanding of incident and change management processes. Experience with external client connectivity, trading venues or multicast market data feeds. ...

prioritise, and manage support tickets in accordance with Service Level Agreements (SLAs). Troubleshoot and resolve first-line technical issues using the company's incident management application Escalate calls to the Desktop Team and/or Infrastructure Team when needed Complete company-provided training to be fully equipped ...