Service Management Operations Lead
- Hiring Organisation
- Harvey Nash
- Location
- Havant, Hampshire, South East, United Kingdom
- Employment Type
- Contract, Work From Home
- Contract Rate
- £550 - £650 per day
Change Management, including leadership of major incidents, facilitation of PIRs, root cause analysis, and implementation of preventive actions. Working knowledge of ITSM tooling (e.g., ServiceNow) and operational reporting (ticket hygiene, backlogs, trends, MI packs). Excellent stakeholder management and communication skills, including experience engaging senior leaders, operations teams, and supplier ...