2 of 2 Service Management Jobs in Haywards Heath

opportunity to act as a deputy to the HPC Manager, supporting team coordination, stakeholder engagement, and operational decision-making while developing your leadership and management capabilities.**Key Responsibilities*** Act as final escalation point for complex Linux issues, delivering expert troubleshooting.* Support the Technical Program Manager in team leadership activities … frameworks to ensure consistency, security, and excellence.* Optimize Linux systems for performance, availability, and compliance through proactive monitoring.* Participate in CCRBs and drive continual service improvements.* Provide 24x7 on-call support on rotation for incidents and maintenance.* Use Jira Service Management and ITSM tools to manage escalations ...

reviews and continuous improvement activities.* Build capability across the team’s technology stack through formal learning, self-development and hands-on experience.* Follow IT service management, change control, health and safety, security and quality processes. **Skills and Competencies** ***Essential**** Foundational knowledge of Linux administration gained through university, personal … ability to manage assigned tasks and deadlines.* Ability to document work accurately and follow agreed procedures. ***Desirable**** Academic or project exposure to configuration management or monitoring tools such as FAI, Puppet, Ansible or Zabbix.* Awareness of Agile, DevOps, CI/CD or IT service management principles.* Familiarity ...