1 of 1 Remote/Hybrid JIRA Jobs in Hemel Hempstead

essential - you must be able to quickly interpret technical signals, prioritise effectively, and coordinate the right response. You will have solid experience using Atlassian Jira Service Management, confidently managing ticket queues, owning incidents end-to-end, and maintaining accurate communication throughout the lifecycle. A broad technical foundation across … operational setting. Experience working within an ITIL-aligned environment, with practical understanding of incident and problem management (certification desirable). Confident user of Atlassian Jira Service Management (or similar), managing incidents, service requests, prioritisation, and escalation. Strong first-line diagnostic capability, able to follow runbooks, interpret alerts, and resolve ...