1 of 1 Remote/Hybrid Line Management Jobs in Hemel Hempstead

Service Operations Manager - Hemel

Location
Hemel Hempstead, England, United Kingdom
safe, customer‐focused, and commercially strong, while driving continuous improvement and technical development across all engineering teams. Key Objectives Deliver regional service performance in line with annual budgets and operational plans. Maintain high levels of customer satisfaction, minimising repeat visits and improving first‐time fix rates. Ensure consistent technical … engineering headcount, skills mix, resource planning and regional capacity modelling. Monitor and lead performance across reactive tasks, PPM delivery, remedials, and remote interventions. Line Management & Team Development Directly manage Lead Engineers, Small Works Managers, and Service Coordinators, ensuring clear expectations, regular feedback and structured 1:1s. Support Lead ...