11 of 11 Service Delivery Jobs in Hemel Hempstead

long-term partnerships that genuinely make a difference. As we continue to strengthen our AMS capability, we're looking for a Senior/Lead Service Delivery Manager to take ownership of service excellence across our customer portfolio and help shape the future of our managed services offering. … enjoys working with senior stakeholders, and wants to lead from the front helping mentor and develop lesser experienced SDMs. As our Senior/Lead Service Delivery Manager, you'll be the strategic heartbeat of our AMS customer relationships. You'll ensure services are delivered flawlessly against SLAs, while ...

founder led Enterprise B2B and wholesale specialists The Role: The Customer Services Director is a strategic leadership role responsible for championing customer services and service delivery across the organisation. They will manage the service delivery, customer service, and support teams, overseeing onboarding, escalations, and renewals. … They will also manage customer-side projects including offnet and multisite installations. The Customer Services Director will set and deliver the overall customer service strategy, drive continuous improvement, and ensure that all client interactions reflect company values and goals. Key Responsibilities: Delivering a world-class customer experience, driving customer ...

Service Delivery Coordinator Base Salary £40k Fully Remote HQ in London The opportunity: As a Service Delivery Coordinator – you'll be joining a telecoms company responsible for next generation wireless infrastructure. You'll work in a small team and closely with the Head of Delivery … allocation to internal teams or term contractors Act as the day-to-day point of contact for customers on all break/fix and service-related issues. Working with the operational Build team to coordinate site access, materials, and scheduling for corrective works, ensuring maximum efficiency ...

operates as a single business unit, managed by the Head of Global Support, sharing unified processes and workloads with regional support management. The Support Delivery Lead role will work as part of the EMEA Support team, reporting to the EMEA Regional Support Manager. As a Delivery Lead … Dynamics F&O, CE and the Annata A365 solution. This will include working on support tickets for EMEA Partners and Customers that have a Service Level Agreement (SLA) with Annata for issues and bug fixes. Also assisting with requests and small changes that are aligned to the needs ...

hand to the Head of IT, taking ownership of day-to-day IT operations. Specifically you will: Manage internal coordination and external suppliers, overseeing service delivery and supplier performance . Act as first point of contact for IT-related queries across the organisation. Coordinate internal IT tasks … liaise with business units to understand needs. Maintain good security practice awareness in day-to-day operations. Identify opportunities to improve IT processes and service delivery and proactively work with other stakeholders to deliver Person Specification Having experience of managing an IT operation, you will have proven ability ...

seasoned IT professional who thrives on solving complex technical issues, leading knowledge initiatives, and influencing support excellence across the service desk? ROCK is seeking a Senior Advanced Support Analyst to take ownership of our most challenging support escalations and play a pivotal role in the development of technical documentation … communicating effectively with stakeholders. • Serve as a Technical Point of Contact: Support key clients as a trusted technical advisor, ensuring high levels of service delivery and issue resolution. • Contribute to Continuous Improvement: Identify technical gaps and propose enhancements in processes, tooling, or client configurations. • Champion Documentation Standards ...

Role: Delivery Lead Location: Remote Type: 06 Months Contract – Inside IR35 Max Rate: 500-550 GBP Per day SC clearance is MUST An experienced delivery leader responsible for managing complex cloud and digital initiatives that support public sector transformation. Skilled in overseeing agile delivery across infrastructure, software … service platforms with a strong focus on stakeholder engagement, budget management, and governance. Brings deep understanding of cloud technologies (Azure, AWS, GCP) and modern delivery models to ensure secure, scalable, and citizen-focused solutions. Expert in driving cross-functional collaboration, aligning IT strategies with policy outcomes, and promoting ...

Role: Delivery Lead Location: Remote(United Kingdom) Clearance level: Transferrable SC Clearance Duration:6 months contract role We are looking for a strategic Operations Delivery Lead to manage high-impact digital and cloud-based initiatives. In this role, you will drive the end-to-end delivery … will bridge the gap between technical execution and organizational strategy to deliver measurable results. This role requires a strategic leader capable of aligning IT delivery with policy outcomes while managing high-performing DevOps and engineering teams. Key Responsibilities Programme Leadership: Drive the strategy and roadmap for cloud-native DevOps ...

strategic solutions that marry cloud engineering, security posture, and operational scalability for enterprise and public sector clients. This individual will collaborate across pre-sales, service delivery, security operations, and customer success teams, helping shape architecture roadmaps, improve security maturity and ensure successful implementation of complex hybrid cloud … security solutions. Solution Architect – Key Responsibilities Lead the design and delivery of hybrid cloud and Azure-based solutions. Translate customer requirements into secure, scalable technical architecture. Embed MDR and cyber resilience into solutions, working closely with SOC/security teams. Provide architectural guidance across pre-sales, delivery ...

without visa sponsorship Must haves: 3 years + commercial experience as a Product Owner Hands-on experience in user-focused product or service delivery A deep understanding of agile methodologies and their practical application Confidence working with both business and technical teams to align requirements and delivery … competing priorities and make business-driven decisions Flexibility to contribute across multiple agile roles, supporting a balanced team approach Leadership capability and influence within delivery teams and with stakeholders A commitment to personal and professional growth, ideally with relevant agile certifications such as PSPO or PSM About the Role ...

working alongside multidisciplinary teams to translate complex requirements into clear and usable experiences. Key Responsibilities Apply human-centred design approaches across service delivery phases Collaborate with researchers and other designers to shape and act on user insights Translate stakeholder needs into user-friendly, accessible design outcomes Present … functional prototypes using HTML, CSS, and JavaScript when needed Required Skills and Experience Eligible for SC Clearance Hands-on experience applying Government Digital Service standards and design principles Familiarity with GDS prototyping toolkit Proficiency with industry-standard design software (e.g., Figma, Axure, Adobe XD, Sketch) Strong communication skills, with ...