1 of 1 Customer Experience Jobs in Hereford

run their busy service desk function. This is a hands-on leadership role where you’ll manage a team of service desk analysts and ensure the highest levels of customer satisfaction across all support operations. This is an excellent opportunity for someone from a strong customer service or operations background who’s looking to step into the technology … or take on a new challenge leading service delivery in a fast-paced environment. What you’ll do Lead, motivate, and manage the service desk team to deliver outstanding customer support Oversee daily operations, ensuring all tickets are prioritised, escalated, and resolved efficiently Maintain and improve service performance against SLAs and customer expectations Act as a key point … of contact for escalations, ensuring timely and effective communication Identify opportunities to improve processes and enhance the customer experience You’ll work closely with senior management and technical specialists to ensure seamless service delivery and uphold the organisation’s reputation for quality and reliability. What we’re looking for Proven experience in a customer service, operations More ❯