2 of 2 Customer Experience Jobs in Herefordshire

large enterprise clients across the UK. Following consistent year-on-year revenue growth and a recent acquisition, this business is expanding its Service Delivery function and seeking an experienced Customer Success Team Manager to lead and develop a growing team. About the Business This organisation helps enterprise customers: Manage and support mobile devices (smartphones, tablets, laptops) Optimise mobile connectivity … costs Streamline end-user support Replace and recycle devices sustainably Protect against mobile IT security risks The business is driven by strong values, social responsibility, and customer-centricity. With over 30 employees and operations in Malvern and Crawley, they've raised over £140,000 for social impact projects and planted 40,000+ trees as part of their sustainability goals. … The Role As Customer Success Team Manager, you'll report to the Head of Service Delivery and be responsible for: Leading and mentoring a team of Customer Success Managers Driving customer satisfaction, retention, and account growth Analysing service performance against SLAs and KPIs Developing strategic account plans and service improvements Collaborating cross-functionally with Sales, Product, and More ❯

where necessary. Key Responsibilities: Project Manage the implementation and upgrades of HR information systems ensuring that they are delivered in accordance with company requirements. Maintain a positive end user experience through the delivery of a self-service model, working with HR colleagues and key stakeholders to manage effective change. Manage HRIS, T&A and other systems vendors to ensure … and the business to make informed decisions, control cost and enhance employee experience. Identify opportunities to automate HR processes to enhance accuracy and efficiencies within the team and improve customer experience. Deliver training to a range of users on all HR systems, and create and maintain standard operating procedures & guides to allow teams and users easy understanding of tasks … and actions. Always ensure that systems, policies and processes are up to date and legally compliant. What we are looking for in our HRIS Specialist You will have: Experience of using a HRIS at superuser level; ideally UKG. Ability to develop and maintain effective working relationships. Experience of project managing systems implementation and upgrades. Confident at delivering system More ❯