1 of 1 Customer Service Jobs in Hereford

+ very generous bonus, pension and benefits Based: Hereford Our client is a well-established, dynamic and highly profitable supplier of technology products and services to an impressive, international customer base. They seek to appoint a new, member to the Network Engineering Team – the role will be varied and will suit someone who likes to be busy, is able … monitor remote user satellite terminals and investigate and resolve reported network issues using a wide variety of software applications. Liaise with customers and internally for problem resolution and ensure customer networks are running optimally. Triage or troubleshoot the problems using logical and methodical fault finding. Configure and perform factory acceptance tests on VSAT terminals and network hardware prior to … deployment. Provide networking support to customers from both the Network Monitoring Centre and customer locations. Deliver in-depth network training on and off site, which will involve travel and some overnight stays, paid for by company. Perform 2nd and 3rd line support when required. Ability to use various portals to active services and collate reports for management and customers. More ❯