1 of 1 Service Analyst Jobs in Hereford

Role: Service Desk Analyst Location: Herefordshire | On-site with client visits Salary: Up to £35,000 DOE Benefits: Close-knit team, varied work across home and business users, growth opportunities Our client, a leading local IT services provider, is hiring a Service Desk Analyst to provide high-quality technical support and ensure customers remain productive. You … reduce repeat issues. Support installations, maintenance, and updates; occasionally assist with consumer services. You’ll work closely with the wider IT team and customer stakeholders to deliver reliable, personable service and continuous improvement. What we’re looking for Around 2+ years in IT support or service desk environments. Good knowledge of Windows OS, Active Directory, TCP/IP … and software issues. Strong communicator able to explain technical information clearly. Experience with ticketing or ITSM tools; customer-focused, methodical, and dependable. The ideal candidate will bring a proactive, service-oriented mindset and enjoy working in a supportive, hands-on environment. Desirable CompTIA A+, ITIL Foundation, Microsoft (e.g., MCSA) or similar qualifications. MSP or small-team background; exposure to More ❯