3 of 3 Service Management Jobs in Herefordshire

Leidos is seeking an experienced Database Administrator (DBA) to be part of a team supporting and maintaining an IT service management tool (ServiceNow) for a large organisation. This role requires hands-on experience with database administration, optimization, and disaster recovery planning. The ideal candidate will be responsible for ensuring database stability, security, and performance, while collaborating with cross … to allow for efficient data recovery in the event of system failures. Monitoring & Performance Optimization: Track system performance and identify bottlenecks affecting database efficiency and data integrity. Incident & Problem Management: Troubleshoot database-related incidents and implement proactive solutions to minimize downtime. Capacity Planning: Monitor and forecast database storage and performance needs, ensuring scalability. Upgrades & Patch Management: Plan and … execute major database upgrades and periodic patching to maintain system stability. Database Logging & Monitoring: Configure and manage database logs for integration into a SIEM (Security information and event management) solution for monitoring and security compliance. High Availability & Failover Management: Monitor, maintain and orchestrate manual failover and failback procedures to maintain uptime. Automation & Scripting: Develop scripts using SQL, Bash More ❯

Role: Service Desk Manager Location: Hereford | On-site, 5 days per week Salary: £30,000 – £40,000 + benefits Benefits: 25 days holiday, private healthcare, career development, and training support Our client, a leading managed IT services provider, is hiring a Service Desk Manager to lead a dynamic team of service desk analysts. This role is central … to maintaining outstanding customer service standards and ensuring efficient day-to-day IT support operations. What you’ll do Manage, coach, and develop a team of service desk analysts in a busy support environment Oversee ticket prioritisation, escalation, and resolution to meet SLAs and client expectations Drive service improvements and ensure best practice across incident and request … management Collaborate with technical teams to ensure smooth handovers and efficient problem resolution Monitor performance metrics and customer feedback, implementing action plans for improvement You’ll work closely with senior leadership to deliver an exceptional service experience and support continuous improvement across the IT service function. What we’re looking for Previous experience managing or supervising an More ❯

Reliability Engineer to support the growth and reliability of a suite of cross-domain services used in complex, high-demand environments. This is a key role focused on ensuring service availability, performance, and cost-efficiency across both cloud and on-prem infrastructure. You'll work closely with development and support teams to evolve infrastructure, enhance observability, and proactively mitigate … environments to meet delivery goals Evaluate tools and technologies to guide build vs. buy decisions Develop expertise across technical and business domains Required Skills & Experience: Strong experience with configuration management tools (e.g., Ansible, Chef) Proficiency with Terraform Hands-on experience with containerisation and orchestration (e.g., Kubernetes, OpenShift) CI/CD pipeline experience (e.g., Jenkins) Monitoring tools (e.g., Prometheus, Grafana … network security protocols Experience with cloud platforms, ideally AWS (EC2, RDS, S3, Lambda) Desirable: Coding experience in Java, Go, Python or similar Knowledge of cross-domain technologies Experience in service management environments Practical application of observability patterns Experience with Azure Additional Information: Due to the nature of the work, successful candidates will be required to undergo security vetting. More ❯