1 to 25 of 130 Service Management Jobs in the West Midlands

a Senior Azure Administrator, you'll actively be assisting customers across multiple technologies and adding to the environment of learning my mentoring junior team members. You will be a Service Owner for several services including Azure and Devops. A typical day for you would include: Working directly with customers to gather requirements, design solutions, build proof of concept and … implement those solutions Operating within a structured environment such as ITIL and ISO 20000 IT Service Management. This will also include documentation such as development of designs, processes and procedures Being focal point for major incidents or investigations Liaising cross functionally, both externally and internally Presenting and reporting in person and virtually and curating communication to key stakeholders This … Award 2023, AWS Collaboration Partner of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We're focused on our core values; using these we've seen significant growth across our More ❯

a Senior Azure Administrator, you’ll actively be assisting customers across multiple technologies and adding to the environment of learning my mentoring junior team members. You will be a Service Owner for several services including Azure and Devops. A typical day for you would include: Working directly with customers to gather requirements, design solutions, build proof of concept and … implement those solutions Operating within a structured environment such as ITIL and ISO 20000 IT Service Management. This will also include documentation such as development of designs, processes and procedures Being focal point for major incidents or investigations Liaising cross functionally, both externally and internally Presenting and reporting in person and virtually and curating communication to key stakeholders This … Award 2023, AWS Collaboration Partner of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve seen significant growth across our More ❯

flows for any organization. Our world-class consultants enable organizations to realize the power of the integrated enterprise by providing superior consulting and implementation services. Key areas of responsibility: Service Delivery & Operational Excellence Manage day-to-day operations of IT services, including servers, networks, and end-user computing systems. Drive service level agreements (SLAs) with internal and external … customers, ensuring high-quality service delivery. Monitor and analyze service performance data to ensure services are optimized and efficient. Lead incident and problem management efforts, ensuring quick resolution of IT issues to minimize downtime. Network, Server, and End-User Computing Management & O365, Intune Admin Oversee the maintenance and support of server infrastructure and networks. Manage end … software troubleshooting. L3 Admin, the O365/Intune/MDM as an Admin. Collaborate with technical teams to implement new technologies and upgrades to existing systems. Client Partner & Stakeholder Management Serve as the primary point of contact for client partners and internal stakeholders regarding IT services. Build and maintain strong relationships with clients, ensuring their IT service needs More ❯

flows for any organization. Our world-class consultants enable organizations to realize the power of the integrated enterprise by providing superior consulting and implementation services. Key areas of responsibility: Service Delivery & Operational Excellence Manage day-to-day operations of IT services, including servers, networks, and end-user computing systems. Drive service level agreements (SLAs) with internal and external … customers, ensuring high-quality service delivery. Monitor and analyze service performance data to ensure services are optimized and efficient. Lead incident and problem management efforts, ensuring quick resolution of IT issues to minimize downtime. Network, Server, and End-User Computing Management & O365, Intune Admin Oversee the maintenance and support of server infrastructure and networks. Manage end … software troubleshooting. L3 Admin, the O365/Intune/MDM as an Admin. Collaborate with technical teams to implement new technologies and upgrades to existing systems. Client Partner & Stakeholder Management Serve as the primary point of contact for client partners and internal stakeholders regarding IT services. Build and maintain strong relationships with clients, ensuring their IT service needs More ❯

Dynamics 365 Developer - Solihull - 6 Month Contract As a Dynamics 365 Developer (primarily Customer Service, Marketing and Sales), you will play a crucial role in designing, developing, and implementing solutions using Microsoft Dynamics 365. You will work closely with stakeholders to understand business requirements and translate them into technical solutions that enhance our business processes. Your expertise will be … and communication skills, as this role demands constant interaction with cross-functional teams, including developers, product owners and key stakeholders. The Dynamics 365 Developer reports into the Complex Case Management Team DevOps Lead The role will have a close working connection with IT teams, Partners/3rd parties, Operational Teams and Service Management. Key accountabilities Agile Practices: Integrate … members. Troubleshooting and Support: Diagnose and resolve technical issues, providing ongoing support and maintenance for Dynamics 365 and Power Platform and Power Platform applications within the Serco ITIL IT Service Management function. Documentation: Create and maintain comprehensive documentation for all development and integration activities. Technical Skills: Proficiency in Dynamics 365 and Power Platform (CRM, Customer Services, Sales and More ❯

Dynamics 365 Developer - Solihull - 6 Month Contract As a Dynamics 365 Developer (primarily Customer Service, Marketing and Sales), you will play a crucial role in designing, developing, and implementing solutions using Microsoft Dynamics 365. You will work closely with stakeholders to understand business requirements and translate them into technical solutions that enhance our business processes. Your expertise will be … and communication skills, as this role demands constant interaction with cross-functional teams, including developers, product owners and key stakeholders. The Dynamics 365 Developer reports into the Complex Case Management Team DevOps Lead The role will have a close working connection with IT teams, Partners/3rd parties, Operational Teams and Service Management. Key accountabilities Agile Practices: Integrate … members. Troubleshooting and Support: Diagnose and resolve technical issues, providing ongoing support and maintenance for Dynamics 365 and Power Platform and Power Platform applications within the Serco ITIL IT Service Management function. Documentation: Create and maintain comprehensive documentation for all development and integration activities. Technical Skills: Proficiency in Dynamics 365 and Power Platform (CRM, Customer Services, Sales and More ❯

a faster path to Return on Investment. This solution combines the breadth and scale of KPMG's leading practice, capabilities and insight into a complete solution for an effective service management back-office solution. The Powered Apps teams are communities of technology focussed professionals who work together to deliver KPMG Powered Enterprise though a standardised delivery model, which … closely with the client leads to optimise processes and maximise the benefits of Oracle Advise clients on the transformational aspects of Oracle in relation to HR operating model, self-service, service delivery, portal, virtual agent and relevant HR process execution, e.g. Onboarding, Absence Management, Payroll, Offboarding etc Contribute to business development and sales initiatives including bid, proposal … team by showcasing our values and principles, leading from the front and by example. Assisting with goal development and coaching of staff to enable the growth of the junior management team within our practice. Experience Required Proven experience successfully delivering Oracle Payroll and HCM programmes Advanced functional understanding of Oracle product Experience in Payroll and HR leading transformation projects More ❯

needs Elicit, analyse, define and document business requirements Evaluate, analyse and support business change impacts Undertake large and complex data analytical activity as well as help to form data management strategies Assist in establishing strategic vision and strategic journeys of businesses Work closely with the Product Owner to understand the business drivers and desired outcomes, and ensure proposed solutions … are produced in line with these Help to translate the designs into stories for the developers Support User Acceptance Testing activities, by helping to define test scenarios and assisting management of testing and training Help recommend and design modelling and testing approaches/methodologies Drive continuous improvement initiatives PROFILE: Required Skills Knowledge of human/user-centered design frameworks … Data and Analytics knowledge would be advantageous Reporting and Dashboarding knowledge would be advantageous Experience of working within a large-scale and complex integration programme Experience of ITIL/Service Management methodologies Experience of working with partner organisation and 3rd party suppliers What we do for you: At Leidos we are PASSIONATE about customer success, UNITED as a More ❯

our public sector and HMG project portfolioand were looking for someone who can help us deliver secure, compliant, and high-performing IT services. As our new IT Secure Projects Service Delivery Manager, youll be the vital link between IT and Security. Youll help shape and implement secure solutions, manage service transitions, and ensure we meet the highest standards … and regulators. This is your chance to work on meaningful projects that matterwhile growing your career in a supportive, forward-thinking team. What Youll Be Doing - Supporting secure IT service delivery across high-profile public sector and HMG projects. - Collaborating with project teams, suppliers, and clients to embed security from the ground up. - Helping shape policies, assess risks, and … respond to incidents with confidence. - Driving continuous improvement and knowledge sharing across the business. - Playing a key role in service transitions and ensuring compliance with ISO 27001, NCSC guidance, and more. What Youll Bring - Experience in IT service delivery or security operationsespecially in secure or regulated environments. - A working knowledge of SFIA-aligned practices and frameworks. - Strong communication More ❯

Data Integration and Solutions Architecture to oversee the daily functions of a Data Integration Services Team. Primary Duties: To design and deliver a robust, performant, and auditable Data Integration Service Implement a data integration service based on approved department technologies. Specify governance and best practice methodologies. Provide leadership to, and management of the Data Integration Service … of the role change. Provide technical leadership to the team, coaching members when needed. Ensure that the team works in accordance with the departments ITIL processes including change, incident, service request and problem management. Monitor and manage the performance of the Data Integration Service, identifying suitable KPIs and opportunities for improvement. Act as the contact point for Product … and Delivery Managers who are customers of the Data Integration Service. Act as the Technical Authority for development undertaken on the data integration platform. Provide leadership to, and management of the Data Integration Service Team, ensuring that the team and third parties perform to a good level, work to accepted quality standards, to common design patterns and testing More ❯

Social network you want to login/join with: BDO is the leading mid-tier professional services provider globally. In 2024, our core service lines (Audit & Assurance, Tax, Advisory, and Business Services & Outsourcing) generated annual revenues of over US$15 billion. With a worldwide community of over 119k professionals operating in 166 countries and territories, we’re dedicated to … believe that businesses have an economic imperative and an ethical responsibility to contribute towards a more sustainable and equitable world. In 2021, as part of the Net Zero Financial Service Providers Alliance, we pledged to reach net zero carbon emissions by 2050 or sooner. In addition, we’re #BDOproud to support thousands of colleagues around the globe who regularly … and operations in the Global IT application landscape. Ensuring the integrity, availability, performance, recoverability, and security of the data services in accordance with established policies, procedures and to agreed service levels. Key accountabilities Day-to-day responsibilities and expectations for this position: Administration of core cloud platform services across a variety of Microsoft cloud (Azure) technologies. Working with the More ❯

right Job Views: 3 Posted: 31.05.2025 Expiry Date: 15.07.2025 col-wide Job Description: About BDO BDO is the leading mid-tier professional services provider globally. In 2024, our core service lines (Audit & Assurance, Tax, Advisory, and Business Services & Outsourcing) generated annual revenues of over US$15 billion. With a worldwide community of over 119k professionals operating in 166 countries … believe that businesses have an economic imperative and an ethical responsibility to contribute towards a more sustainable and equitable world. In 2021, as part of the Net Zero Financial Service Providers Alliance, we pledged to reach net zero carbon emissions by 2050 or sooner. In addition, we’re #BDOproud to support thousands of colleagues around the globe who regularly … and operations in the Global IT application landscape. Ensuring the integrity, availability, performance, recoverability, and security of the data services in accordance with established policies, procedures and to agreed service levels. Key accountabilities Day-to-day responsibilities and expectations for this position: Administration of core cloud platform services across a variety of Microsoft cloud (Azure) technologies. Working with the More ❯

activities and events. Role Summary In this role you will be joining the Application Operations team which sits within Application Services. The post-holder will work with the existing service owners, most notably across Library IT systems. This post is ideally suited to an application analyst with excellent communication and interpersonal skills, proactive attitude and a solid background in … to have knowledge and experience include: Knowledge of the standard IT governance processes such as data governance (DPIA’s), integrations board, design review and change advisory boards. Experience of service design, service management and release processes. Project management experience. Main Duties Service Level Management: Work towards the existing SLA’s whilst looking at ways … to improve service levels to the customer. The post-holder will make suggestions on how to improve service levels and will contribute to changes in departmental policy. Application Support: Maintains application support processes, and checks that all requests for support are dealt with according to agreed procedures. Incident Management: Prioritises and diagnoses incidents according to agreed procedures. More ❯

THALES has an exciting opportunity for a Service Delivery Manager to be responsible on the end to end service delivery, SLA management and customer services/relationships for the DIS Operated Managed Services Portfolio. Location: Cheadle What can we offer you? On offer is a competitive salary and benefits package, which includes; Annual Bonus Matched Pension up …/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Effective service delivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures … for specific customer services. Monitoring and awareness of the overall performance of secure networks customer services Building service reports, delivering on them and chairing service delivery meetings, following up if service delivery is not meeting expectations. Ensure incident and problem management is carried out and that key specialist resource is brought in as and when throughout More ❯

We are seeking a skilled and experienced ITSM Specialist to lead the consolidation of two IT Service Management (ITSM) platform instances into a single, unified solution. The ideal candidate will have hands-on experience with Freshservice or similar tools (e.g., ServiceNow, Jira Service Management) and a strong background in ITIL practices, data migration, system configuration, and … execute safe, accurate data migration, ensuring data integrity, record mapping, deduplication, and historical continuity. Process Harmonisation: Align ITSM processes across the two organisations (incident, change, problem, asset, and request management) to a standardised model based on ITIL best practices. Testing & Validation: Conduct system testing, UAT (User Acceptance Testing), and end-to-end validation to ensure system readiness and stakeholder … performance monitoring, issue resolution, and user feedback incorporation. Required Skills & Experience: * Strong ITSM system administration, configuration, and support experience* Proven experience merging or migrating ITSM systems (Freshservice, ServiceNow, Jira Service Management, or similar).* Deep understanding of ITIL v3 or v4 principles and their application in real-world service management scenarios.* Strong knowledge of ticketing workflows More ❯

We are seeking a skilled and experienced ITSM Specialist to lead the consolidation of two IT Service Management (ITSM) platform instances into a single, unified solution. The ideal candidate will have hands-on experience with Freshservice or similar tools (e.g., ServiceNow, Jira Service Management) and a strong background in ITIL practices, data migration, system configuration, and … execute safe, accurate data migration, ensuring data integrity, record mapping, deduplication, and historical continuity. Process Harmonisation: Align ITSM processes across the two organisations (incident, change, problem, asset, and request management) to a standardised model based on ITIL best practices. Testing & Validation: Conduct system testing, UAT (User Acceptance Testing), and end-to-end validation to ensure system readiness and stakeholder … performance monitoring, issue resolution, and user feedback incorporation. Required Skills & Experience: * Strong ITSM system administration, configuration, and support experience* Proven experience merging or migrating ITSM systems (Freshservice, ServiceNow, Jira Service Management, or similar).* Deep understanding of ITIL v3 or v4 principles and their application in real-world service management scenarios.* Strong knowledge of ticketing workflows More ❯

skills and experience — discuss with your recruiter to learn more. Base pay range About The Role This is a brand new role offering a unique opportunity to shape the management and integration of critical business systems across our client's infrastructure. As a Business Applications Manager, you will oversee the performance, resilience, and development of key systems, working closely … with vendors, internal IT teams, and senior business stakeholders. You will hold a highly visible position within the Service Leadership Team (SLT), promoting a collaborative and customer-focused service culture in a 24/7 operation. Main Responsibilities System Management: Lead daily operations, maintenance, and upgrades of critical business systems, ensuring 99%+ availability and optimal performance. … Incident Management: Oversee incident processes (not hands-on), including communication, root cause analysis, corrective actions, and service restoration. Vendor Management: Manage third-party suppliers and partners to meet SLAs, drive system improvements, and conduct service reviews. SLA Implementation: Define and improve SLA frameworks to ensure performance measurement and accountability. Change Management: Lead system change initiatives More ❯

medium sized company, with global offices, and is significantly investing in its technology to improve efficiency, productivity, and competitive edge. This will lead to a step change in IT service delivery and performance which you will lead as IT Services Manager. Reporting to the CIO, as IT Services Manager, you’ll review and implement new IT Service Delivery … standards to maximize the value of the IT investment. This is across the Service Desk, Infrastructure, Desktops and application support services first in the UK then for the global offices, and you will: Review existing and identify a new service delivery model Lead and coach the service delivery & service desk to implement new processes and prioritization … in line with ITIL Build a high-performance, service-driven team with an embedded culture of continuous improvement Own the ITSM tool and the decision to retain the current one or select a new one Improve prioritization and enable self-service Lead IT procurement (networks, infrastructure, desktop, devices, desktop applications) ensuring cost-effective sourcing of IT assets and More ❯

maintain and develop own technical knowledge and emerging technologies that could be of potential use within the force. To undertake at least half a day a week on the service desk, and regularly exchange information and knowledge with Support and Service Desk colleagues for the greater good. To adhere to recognised, proportionate and pragmatic good DS support practice … incident management, problem solving, customer service, etc.). To follow and propose improvements to all documented support processes (e.g. starters, movers and leavers, and asset management). To attend the designated location(s) for the hours and duties as provided in the rotas set by the EUC Manager and 1st or 2nd Line Team Leader. To improve … incidents and ensure that they are fed through the appropriate channels for further consideration. To ensure that any identified usage difficulties suggesting a training need are shared with the Service Operations Manager for further consideration and appropriate action. To ensure that any non-standard user requests are shared with the EUC Manager for further consideration and appropriate action. To More ❯

Description Database Administrator (DBA) Leidos is seeking an experienced Database Administrator (DBA) to support and maintain an IT service management tool (ServiceNow) for a large organization. This role requires hands-on experience with database administration, optimization, and disaster recovery planning. The ideal candidate will be responsible for ensuring database stability, security, and performance, collaborating with cross-functional teams … Support MariaDB (MySQL) databases, ensuring performance and availability. Backup & Disaster Recovery: Implement and manage database backups for data recovery. Monitoring & Performance Optimization: Track and enhance system performance. Incident & Problem Management: Troubleshoot and resolve database issues. Capacity Planning: Monitor and forecast storage and performance needs. Upgrades & Patch Management: Plan and execute database upgrades and patches. Database Logging & Monitoring: Manage … logs for security and compliance. High Availability & Failover Management: Maintain uptime through failover procedures. Automation & Scripting: Develop scripts for maintenance and monitoring tasks. Documentation & Knowledge Sharing: Keep documentation current and accessible. Testing & Validation Support: Assist with database testing and validation. You will have: Proven DBA experience Expertise in MariaDB or similar relational databases Experience with backup and disaster recovery More ❯

operating systems. Maintain system efficiency and stability, ensuring the security and integrity of all systems and data while promptly addressing outages and technical issues. Administer application activities, including user management, optimizing remote access, and managing security for messaging systems, databases, and web applications. Collaborate with various departments to identify system needs and facilitate necessary upgrades. Assist in the development … Systems, or a related field. Proficiency in Windows, MacOS, and mobile operating systems, as well as familiarity with business systems like Microsoft 365 and Google Workspace. Experience with device management and deployment systems (e.g., Quest KACE, JAMF, Intune, SmartDeploy). Experience with systems such as Hyper-V, Entra ID, and Commvault are preferred. Basic understanding of ITIL or other … IT service management frameworks is a plus. Relevant certifications (e.g., CompTIA A+, Security+) are preferred. Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical users effectively. We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the More ❯

Social network you want to login/join with: Our Managed Service team operates services on behalf of clients, adopting and managing their existing IT landscape and supporting the adoption of modern platforms and ways of working. We're dedicated to empowering brilliant people to do amazing things. Our client-centric approach calls for innovative people, with a passion … for continual improvement to join our expanding Service Management Capability and Managed service team to support our continued growth. We are current looking for a Service Delivery Manager to join us. Our Service Delivery Managers will: Lead one or more managed service engagements for BJSS clients. Build strong client relationships which fosters a partnering … approach to Service Delivery Manage the day-to-day operation and support of one or more BJSS clients using ITIL processes e.g. Incident, Request fulfilment, Problem, Access Management, Event, Change Management, Release Management, both from our BJSS offices and at Client sites, as required. Ensure client reported issues are logged and maintained in the service More ❯

IT support, application support, or a similar role, with a strong understanding of software, hardware, and networking principles Strong technical understanding of CAD and enginering applications Experience with database management and maintenance, including SQL and data backup/restoration techniques Analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues effectively Familiarity with ITIL … or other IT service management frameworks preferred Excellent communication and interpersonal skills, with a customer-focused attitude Stay up-to-date with the latest technologies and trends in IT support and application maintenance Ability to work independently and as part of a global IT team, managing time effectively and meeting deadlines Qualifications Bachelor’s degree in Engineering, Computer … Keytech, SAP ECTR, Windchill, Vault) Excellent analytical and problem-solving skills Strong communication and interpersonal skills, with the ability to work collaboratively in a team environment. Experience with project management methodologies is an advantage. Ability to manage multiple tasks and prioritize effectively Proficiency in English language is essential, German would be a plus Who We Are Hillenbrand (NYSE: HI More ❯

and stakeholders at all levels, ensuring effective communication and decision-making. Desired Skills: TOGAF Practitioner certification or equivalent certification in enterprise architecture. ITIL certification or equivalent knowledge of IT service management frameworks. Experience with architecture tools such as Orbus iServer and MS Visio. Proficiency in Domain Driven Design, Modelling (Relationships, topologies, Sequence Diagrams, UML, ArchiMate). Familiarity with More ❯

your belt in a similar role covering Microsoft-based Modern Workplace technologies. Microsoft: You will be comfortable with Microsoft technologies, including Office365, Windows OS, and cloud platforms, particularly Azure. Service Delivery: As well as your Microsoft skill-set, you will have a good level of experience across Service Delivery/Service Management. Communication Skills: You've got More ❯