Service Desk Team Lead
- Hiring Organisation
- Constant Recruitment Ltd
- Location
- Herne Bay, Kent, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £32,000 - £35,000 per annum
ideal for someone who enjoys leading a service desk team and wants to focus on operational excellence being responsible for the day-to-day management and performance of an 11-engineer service desk team. The business supports clients across: Microsoft environments Google Workspace End-user support Cyber security Connectivity … deliver consistently high customer satisfaction Service Desk Team Lead . You will manage: 11 engineers (L1, L2 and Senior Engineers) Ticket allocation and workflow management SLA performance and KPI delivery Customer escalations and complaints Team scheduling, holidays and out-of-hours rota Continuous service improvement This role ...