1 of 1 JIRA Jobs in Hertford

Management · Service Desk Ownership · Performance Reporting Skills & Experience Essential · Demonstrated experience in a support desk role, managing a variety of technical issues, and using service desk software (e.g. Freshdesk JIRA, Zendesk). · Strong background in Incident Management and Problem Management, with the ability to handle high-priority issues and drive them to resolution in a timely manner. · Deep understanding … skills, both verbal and written, with the ability to articulate complex technical concepts to non-technical users in a clear and concise manner. · Hands-on experience with tools like JIRA, Zendesk, SQL, and familiarity with cloud technologies (AWS, Azure, etc.). · Ability to work independently, while also collaborating effectively with cross-functional teams to resolve issues and improve service More ❯