3 of 3 2nd Line Engineer Jobs in Hertfordshire

strong technical capability and a collaborative team culture, with clear progression pathways for staff. About the Role We're looking for an experienced 2nd Line Support Engineer to join a busy Service Desk team, providing advanced technical support and resolving escalated issues from 1st Line … thrives in a fast-paced MSP environment and wants to progress into 3rd Line support. What You'll Be Doing Providing 2nd Line technical support, handling escalated tickets from 1st Line engineers Troubleshooting and resolving issues across Microsoft 365/Office 365, Azure ...

Overview We are looking for a 2nd Line IT Engineer to take ownership of our complex technical issues across our Award-Winning Accident Repair Network, supporting 2,500+ users across 40+ sites. Our mission is to develop the tools and technology that enable our teams … Entra ID, Intune and networking kit including Meraki, Fortinet and Cisco, and helping shape our documentation, processes and service as we grow. As our 2nd Line IT Engineer you will: Handle incoming calls and tickets day to day. Resolve escalated tickets within HaloITSM, our ticketing ...

many of the best people in IT started at an MSP. Within Enable, our service desk runs on a clear 1st - 2nd - 3rd line ladder, and we're scaling from around 20 to 40 staff over the next two years - so the roles above you are being … NinjaOne and CIPP, plus funded certifications tailored to your development Why you should apply Plenty of MSPs will let you close tickets forever. Here, 2nd line is where you develop range: infrastructure, cloud, automation, projects and mentoring, with a genuine route to 3rd line ...