Potters Bar, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
Canada Life Group (UK) Ltd (The)
ownership of the development and coordination of technology risk and information security operations activities. The OCIO team is also accountable for coordinating Business Continuity Management, Emergency Response, Incident Management, and technology resilience processes and standards framework. The second line team has been realigned in terms of accountabilities, resources … European business segment that reflects and supports the current and future needs of the organisation. This will involve significant senior level engagement and stakeholder management across multiple functions and lines of business in Europe and with Lifeco (in Canada). More specific responsibilities will include Leadership: Develop and communicate … of a comprehensive resilience strategy. Foster relationships internally and externally to understand market trends. Provide strategic advice and build partnerships across multiple groups. Resiliency Management and Executive Engagement: Challenge and advise on policies and standards for resilience management. Report on resilience status and escalate concerns as needed. Conduct deep more »
Potters Bar, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
Canada Life Group (UK) Ltd (The)
The first line team is taking ownership of the development and coordination of technology risk and information security operations activities and implementing the risk management framework as set out in the policy and standards framework. The second line team has been realigned in terms of accountabilities, resources, and capabilities … European business segment that reflects and supports the current and future needs of the organisation. It will involve significant senior level engagement and stakeholder management across multiple functions and or lines of business in Europe and with Lifeco. More specific responsibilities will include Leadership: Provide influential leadership in developing … cultivate senior-level relationships internally and externally. Provide strategic advice to business entities and functions and contribute to annual planning and budgeting processes. Risk Management and Executive Engagement: Work with relevant teams to implement clear policies and standards for technology and information security risk management. Report on the current more »
Hemel Hempstead, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
Henry Nicholas Associates Ltd
campaigns, product branding, icons and illustrations, and social media assets, whilst getting involved in photography and video creation Support on the maintenance of digital assetmanagement system The company. This is a great opportunity to work for a Health-Tech independent company to join the in-house creative more »
will provide 1st Line Support, making the first attempt at incident resolution and completing the initial assessments of service requests. - To take ownership and management of the incident and service request life-cycle, including verification and closure. - Receive, log and triage calls from the business and process them in … company. - Escalate incidents where needed to 2nd and 3rd Line Support. What we are looking for: - Experience within a similar role, within Service Desk Management and 1st Line Support. - Thorough incident management and analytical skills. - Knowledge of Active Directory 2000, Microsoft Windows and Office XP suites, Service Desk … and AssetManagement software. - Ability to work to strict SLAs. - You will need to be able to deal with a high volume of open tickets at any one time. Please apply now and we will be in touch in due course. more »
Stevenage, Hertfordshire, South East, United Kingdom
Verelogic IT Recruitment
focused service to all of our customer's IT users, meeting service level agreements and customer expectations. The role will involve incident and request management at the customer's sites. Activities will include installation, troubleshooting, and decommissioning of software and hardware, as well as receiving new goods, packing and … or unpacking IT equipment, transport to user's workplace and formal verification of user acceptance. Main Duties of Job: Incident and request ownership and management Second Line support for software and hardware fault resolution Installation, moves and addition services in relation to IT equipment on customer sites Contribute to … activities of all onsite teams as required Software installation and remediation Analysis of IT tickets, prioritising accordingly Follow local assetmanagement policies and procedures Planning and direction of own activities with minimal management supervision. Meet or exceed the SLA commitments Contribute to activities of all onsite teams more »