3 of 3 Remote/Hybrid Customer Engagement Jobs in Hertfordshire

some email journeys created. However there’s still lots to build, and some of the initial structure established. But the real work starts now. Customer journeys need designing and building, taking them from EVP through to a much more sophisticated operation. Segmentation needs defining. Contact strategy needs shaping … customers from first enquiry through to long-term retention. That means building, testing and optimising CRM journeys, while also shaping the broader approach to customer communication. Whilst the primary channel for outbound CRM will be email. They’re also engaging across Whatsapp and SMS, and there’s a customer ...

Marketing, and Software teams. The Role The CRM Manager will be responsible for managing, optimising, and evolving our HubSpot ecosystem to support revenue growth, customer engagement, and operational efficiency. This is a highly collaborative role, working closely with Sales, Marketing, and Software teams to ensure CRM is fully … internal systems and third-party tools Build and maintain dashboards and reports to provide actionable business insights Drive automation and process improvements across the customer lifecycle Ensure data integrity, governance, and best practice CRM usage across the organisation Act as the internal HubSpot expert, providing training and ongoing support ...

rapidly shifting priorities Ability to clearly articulate complex insights to senior, non technical stakeholders Exposure to regulated industries and an understanding of responsible customer engagement is highly valued What They Offer Salary of £80,000 to £95,000 base plus a strong bonus structure with upside Hybrid working ...