8 of 8 Remote Customer Experience Jobs in Hertfordshire

Seed Warehouse, Hertford, UK Salary: up to £75,000, depending on experience. Zoocha is seeking a Lead UX Consultant within our growing cross-functional Experience Team. This is a new role within the agency, reporting directly to the Creative Director. Why we are hiring We are embarking on a … new creative, strategic and experience capabilities to complement our industry-leading Drupal design and build offering. We are looking for seasoned UX/CX and strategy practitioners to join the team and help us realise our vision and shape the future of experience design at a vibrant, growing … of analysing and interpreting data (e.g. GA4, Hotjar) and experience of conversion rate optimisation approaches and tools Significant experience creating UX/CX deliverables such as wireframes, prototypes, journey/experience maps, user flows, personas, information architecture etc. Experienced creating user stories and product backlogs The ability More ❯

in 2024 and 2025, this organisation is standardising software solutions across its portfolio to deliver top-tier resident experiences. You will need: 4+ years' experience in implementation of residential property, student accommodation, or block management systems, including customer journey mapping Hands-on experience with CRM solution or … residential property software management platforms Background in sales and customer experience systems Strong understanding of customer journey design and best practices This is a key role where you'll drive the implementation and ongoing support of CRM and RentCafe modules, aligning multiple stakeholders across projects. You'll … work cross-functionally to design customer journeys, map processes, and deliver a cohesive experience across all UK care homes. Expect to partner with implementation teams, external consultants, and business stakeholders to configure solutions, deliver training, manage project timelines, and provide support post-implementation. Your remit will include quality More ❯

The Seed Warehouse, Hertford, UK Salary: up to £50,000, depending on experience About the role Zoocha is seeking a Senior UX Designer to join our growing cross-functional Experience Team. We’re looking for someone who can help to inform the strategy and design process by driving … expected. Why we are hiring We are embarking on a phase of significant internal positive change at Zoocha, building out our creative, strategic, and experience capabilities to complement our industry-leading Drupal design and build offering. Your remit We’re looking for a real team player who’s able … paired with a strategic, consultative mindset Ability to take a project from a brief, translating problems into practical solutions Proficient at creating UX/CX deliverables such as wireframes, prototypes, journey/experience maps, user flows, personas, information architecture etc You must have a strong UX process, with an More ❯

this role, you will serve as a 3rd line resource within the NOC, responsible for providing technical direction, troubleshooting, and leadership to enhance the customer experience for both CAE's internal and external clients. This will be achieved by: Support - The NOC Senior Engineer will play a key … Continual Service Improvement for key services through effective Problem Management and NOC best practise activities. Reviewing documentation and working with other teams to ensure customer satisfaction. Training and Skills enablement -A focal point for development across the NOC, pushing new skills and services into the team while acting as … of the business. As a NOC Senior engineer within CAE you will work across the main technologies of our core strategic vendors. Travel to customer sites may be required on an ad hoc basis. If you're ready to make a real impact in a dynamic, customer-focused More ❯

secure, scalable, and high performing, monitoring key metrics and KPIs, identifying and addressing issues, and proactively identifying opportunities to optimize performance and enhance the customer experience Manage an external support capability providing critical 24/5 operational and L2/L3 support and maintenance, working with support partners … and products to ensure greater efficiency and scalability Requirements for the role: Highly experienced business systems professional with full lifecycle platform implementation and support experience related to commodity trading operations. 5-7+ years' experience. Experience of 24/7 support and maintenance, platform governance, control and compliance … in a real-time operational environment. In depth infrastructure, database and cloud platform knowledge with hands-on experience Commercial acumen - demonstrable through experience of supplier commercial and relationship management Business focused; able to build strong working relationships across a variety of functions and across JMIT; shaping and aligning More ❯

secure, scalable, and high performing, monitoring key metrics and KPIs, identifying and addressing issues, and proactively identifying opportunities to optimize performance and enhance the customer experience Manage an external support capability providing critical 24/5 operational and L2/L3 support and maintenance, working with support partners … and products to ensure greater efficiency and scalability Requirements for the role: Highly experienced business systems professional with full lifecycle platform implementation and support experience related to commodity trading operations. 5-7+ years' experience. Experience of 24/7 support and maintenance, platform governance, control and compliance … in a real-time operational environment. In depth infrastructure, database and cloud platform knowledge with hands-on experience Commercial acumen - demonstrable through experience of supplier commercial and relationship management Business focused; able to build strong working relationships across a variety of functions and across JMIT; shaping and aligning More ❯

streaming using tools like AWS Redshift, S3, and Kafka. Lead efforts in acquiring, storing, processing, and provisioning data to meet evolving business requirements. Perform customer behaviour analysis, gaming analytics, and create actionable insights to enhance customer experiences and revenue streams. Collaborate with stakeholders to deliver visually compelling reports … be required to complete other reasonable duties in order to achieve business objectives. Essential skills you'll bring to the table 5+ years of experience in data engineering roles, with a proven ability to lead and mentor a team. Expertise in SQL, Python, and R. Strong proficiency in AWS … technologies such as Redshift, S3, EC2, and Lambda. Experience with Kafka and real-time data streaming technologies. Advanced skills in building ETL pipelines and integrating data from APIs. Familiarity with data visualization and reporting tools like Tableau. Exceptional analytical skills and a strategic mindset. Strong knowledge of data security More ❯

for UK&I working in collaboration with other channel marketing managers from the Retail and Online Sales Organisations to drive growth, brand awareness, and customer engagement. You will sit within the UK&I Marketing team, working closely with cross functional teams, along with external suppliers to ensure our product … launches are supported with best-in-class execution and customer experience. You will be an excellent communicator, with the ability to work across multiple projects at any one time, coordinating with diverse and geographically dispersed teams, supporting our key campaigns and strategic focus areas. The role requires close collaboration … and aligned marketing approach across all Anker sales channels Plan and implement digital campaigns, promotions, and content strategies to boost sales and enhance the customer journey Leverage data and insights to optimise performance marketing activities across paid, owned and earned media channels Work with cross-functional teams, including brand More ❯