5 of 5 Remote Customer Experience Jobs in Hertfordshire

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within … will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out … with manufacturer guidelines and recommendations from service management Work with colleagues to help overcome new or unusual faults Invoke the call escalation process in a timely manner Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed Carry out the installation of equipment sold by More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within … will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out … with manufacturer guidelines and recommendations from service management Work with colleagues to help overcome new or unusual faults Invoke the call escalation process in a timely manner Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed Carry out the installation of equipment sold by More ❯

moments truly unforgettable. With two iconic brands, H. Samuel and Ernest Jones, were on an exciting digital transformation journey and were looking for a highly commercial, data-driven and customer-focused Head of Ecommerce Trading to lead the next chapter of our online growth story. This role can be offered on a hybrid basis from our Croxley Park office … the performance, optimisation and day-to-day running of our websites. With responsibility for delivering sales and profit growth targets, youll develop and implement strategies that drive conversion, improve customer journeys, and create seamless shopping experiences. Youll be the key connector across multiple functions from Marketing and Buying & Merchandising to Supply Chain, Operations and IT ensuring that products, promotions … Ernest Jones websites Lead the creation of budgets, forecasts and trading plans to maximise sales, conversion and AOV Drive actionable insight, KPI reporting and optimisation strategies to improve results Customer Experience Ensure websites reflect brand values through storytelling, inspirational content and exceptional shopping experiences Collaborate with Digital Marketing, SEO and Customer teams to grow traffic and customer More ❯

to join our client, who are a leading provider of technology solutions in Field Mobility, Data Capture, and Industrial Automation . Renowned for their technical expertise and commitment to customer satisfaction, they serve a wide range of industries, including Aerospace, Retail, Warehousing & Logistics, and Manufacturing . As they continue to scale, our client is expanding their operations team, including … service centre, and configuration team Team Development : Structure and lead teams across Sales Operations, Technical Support, Managed Services, HR and Finance Process & Service Excellence : Drive service performance, OTIF, and customer experience through operational process design and optimisation Cross-Functional Ownership : Lead all areas outside of Sales and Marketing Transformation & Growth Support : Support large project mobilisation and post-win … scaling Governance & Reporting : Establish operational KPIs, controls, and reporting frameworks aligned to business targets The Skills & Requirements: Proven experience in multi-disciplinary operational leadership roles (Director/GM level) Track record in scaling service/ops functions within high-growth or transformation environments Strong background in supply chain, warehousing, and technical service delivery Practical, hands-on leader with strategic More ❯

end launch and optimisation of Shopify-based DTC websites across multiple markets. Oversee localisation, regulatory readiness, and in-market 3PL partner setup. Own and manage risk logs covering compliance, CX, and operational readiness. Channel Expansion Support GM with market expansion and transitions, ensuring continuity and alignment with commercial strategy. Manage the roadmap for onboarding new e-tailers, ensuring seamless operational … to embed agile, cross-functional ways of working. Success Measures (KPIs) Timely launch of new DTC websites across target markets. Fully operational 3PL partnerships meeting SLAs (cost, lead times, CX). Zero downtime or disruption during transitions. Efficiency gains through reduced manual processes and stronger data flow. Successful onboarding of new partners and channels. About You Were looking for a … commercially astute, hands-on leader who can operate at both strategic and executional levels : 10 years experience in transformation delivery and programme/project management , ideally in beauty, retail e-commerce, consumer goods, or tech. Proven track record in multi-country programme delivery with complex regulatory, operational, and commercial interdependencies. Experience launching Shopify (or equivalent) DTC platforms and More ❯