19 of 19 Remote Customer Service Jobs in Hertfordshire

Professional, energetic and driven individual with relevant experience required to join our unbeatable Customer Support Team. About us: We are IDNet, a specialist ISP based in Hitchin, Hertfordshire providing Broadband, Telephone, Web and Email services to Residential and Business customers alike. About the role: Aside from the standard support … duties you would expect from a customer support position, the right candidate will have the opportunity to shape the role to their personality, we offer the chance to take on specific facets of our industry as well as providing additional training and encourage individuality to shine within the team. … Having had previous experience in the ISP and Telecoms Customer Support fields (technical/sales/provisioning), a brief training period will be undertaken to introduce you to our systems and processes after which you will be assessed over a 3 month probation period before joining the team on More ❯

of contact for clients experiencing IT-related issues. Your role involves troubleshooting and resolving basic technical problems, escalating more complex issues, and providing excellent customer service. This is a position for someone with a passion for technology, strong problem-solving skills, and a desire to grow in the IT … providing support via phone, email, and a ticketing system. You'll also collaborate with other engineers to ensure timely issue resolution and maintain high customer satisfaction levels. RESPONSIBILITIES First-Line Technical Support: Provide first-level IT support for desktop, software, hardware, and network-related issues. Respond to tickets in … unresolved or complex issues to Tier 2 or Tier 3 engineers when necessary. Follow up with clients to ensure their issues are resolved satisfactorily. Customer Service: Provide excellent customer service by maintaining a professional, patient, and positive attitude. Communicate with clients in non-technical language to More ❯

they are delivered to the required time, cost and quality and they deliver the anticipated outcomes and benefits. Operate the services to the expected service levels, cost points. Maximise the responsible deployment and adoption of SAP platform services and manage the utilisation of platform services. Work with Cybersecurity and … of managers and employees, across a large, global, and interdisciplinary team. Accountable for driving urgency and commitment to high standards of ethics, regulatory compliance, customer service with business integrity, with an unyielding focus on customer service excellence. Essential knowledge S4 Hana knowledge. Frameworks and processes, e.g. … condensed manner to various stakeholders verbally and in writing. 3-5 years of product management or related experience OR a strong track record of customer-centric thinking that indicates future success in this role. Significant experience in customer- and user-facing roles. Job Title: Head of SAP - Centre More ❯

Trading Manager is responsible for driving sales and profitability through effective online merchandising, pricing strategies, and digital marketing optimisation. This role ensures a seamless customer journey, maximises conversion rates, and leads a small team to execute digital growth strategies. Role responsibilities 1. Trading & Merchandising Develop and execute online trading … using Google Analytics and other tools. Provide weekly/monthly trading reports with actionable insights across categories and channels. Use heatmaps, session recordings, and customer feedback to work with UI/UX teams to improve the user experience. 4. Customer Experience Optimization Work with technical and product teams … and technical teams to align on stock, promotions, and site updates. Foster collaboration between marketing, design, and tech teams for seamless execution. Coordinate with customer service to resolve customer pain points. Skills & Qualifications: 4+ years in e-commerce, online trading, or digital merchandising. 1+ years of team More ❯

Trading Manager is responsible for driving sales and profitability through effective online merchandising, pricing strategies, and digital marketing optimisation. This role ensures a seamless customer journey, maximises conversion rates, and leads a small team to execute digital growth strategies. Role responsibilities 1. Trading & Merchandising Develop and execute online trading … using Google Analytics and other tools. Provide weekly/monthly trading reports with actionable insights across categories and channels. Use heatmaps, session recordings, and customer feedback to work with UI/UX teams to improve the user experience. 4. Customer Experience Optimization Work with technical and product teams … and technical teams to align on stock, promotions, and site updates. Foster collaboration between marketing, design, and tech teams for seamless execution. Coordinate with customer service to resolve customer pain points. Skills & Qualifications: 4+ years in e-commerce, online trading, or digital merchandising. 1+ years of team More ❯

Trading Manager is responsible for driving sales and profitability through effective online merchandising, pricing strategies, and digital marketing optimisation. This role ensures a seamless customer journey, maximises conversion rates, and leads a small team to execute digital growth strategies. Role responsibilities 1. Trading & Merchandising Develop and execute online trading … using Google Analytics and other tools. Provide weekly/monthly trading reports with actionable insights across categories and channels. Use heatmaps, session recordings, and customer feedback to work with UI/UX teams to improve the user experience. 4. Customer Experience Optimization Work with technical and product teams … and technical teams to align on stock, promotions, and site updates. Foster collaboration between marketing, design, and tech teams for seamless execution. Coordinate with customer service to resolve customer pain points. Skills & Qualifications: 4+ years in e-commerce, online trading, or digital merchandising. 1+ years of team More ❯

We have an exciting opportunity for an IT Service Desk Analyst based in St Albans to join one of our clients on a full-time permanent basis. You will need to be resident in the local area and hold a full UK driving licence and car. Summary of the … IT Service Desk Analyst role Salary: £30,000 - £35.000 doe Location: St Albans - Hybrid 3 days in office with travel to other offices across South East Type of Contract: Permanent Hours: Weekly shift rotation, 8:00am - 4:30pm, 8:30am - 5:00pm, 9:30am - 6:00pm Benefits: 23 days … holiday plus Bank Holidays, generous pension scheme, income protection, enhanced maternity/paternity pay, death in service, health cash plan, Employee assistance programme plus many more! Disclaimer: This role requires some travel to other sites in Milton Keynes, Rickmansworth and London, so a full UK driving licence and car More ❯

strong analytical and communication skills, and the ability to work well with others. You should be a detail-oriented, self-starter with experience in customer support and a passion for systems improvement. The Configuration Specialist plays a crucial role in the analysis, configuration, implementation, maintenance, and support of the … to design, configure, troubleshoot, and maintain the EMR system to meet the needs of our behavioral health environment. Receive user inquiries primarily via Basecamp, Service Desk, and Deskpro regarding configuration changes, product functionality, or issues; research with the user to diagnose the issue and develop creative solutions within established … timelines. Provide excellent customer service, prompt follow-up to user issues, and proactive problem solving. Provide level II support to internal EMR help desk staff. Confirm successful testing of application changes in production and non-production environments. Manage and review UAT testing requirements, assisting with UAT testing monthly More ❯

2nd Line Engineer| £28,000 to £34,000 | Hitchin, Hybrid-Working | Driving License is Essential Working for a leading Managed Service Provider (MSP) that delivers a high quality IT Service to its client base, you will be responsible for the day-to-day running of all IT systems … Microsoft 365 and Azure. Excellent troubleshooting skills and attention to detail. Ability to manage multiple support requests and prioritise tasks effectively. Strong communication and customer service skills. If you have the above and want to be considered for this opportunity, apply here now More ❯

of clients? Do you have a proven track record of working in a multi-client, multi-disciplinary MSP environment? Do you have Second line service desk experience with an MSP. Are you ready to join a team where your talents are valued, your ideas are heard, and your career … technical users.· You enjoy working as both a part of a team and leveraging the expertise of others to solve problems. · You have exceptional customer service skills with a proven ability to quickly build rapport. SYSTEMS YOU ARE FAMILIAR WITH · Proficiency in Microsoft Office 365 services and email More ❯

of clients? Do you have a proven track record of working in a multi-client, multi-disciplinary MSP environment? Do you have Second line service desk experience with an MSP. Are you ready to join a team where your talents are valued, your ideas are heard, and your career … technical users.· You enjoy working as both a part of a team and leveraging the expertise of others to solve problems. · You have exceptional customer service skills with a proven ability to quickly build rapport. SYSTEMS YOU ARE FAMILIAR WITH · Proficiency in Microsoft Office 365 services and email More ❯

of clients? Do you have a proven track record of working in a multi-client, multi-disciplinary MSP environment? Do you have Second line service desk experience with an MSP. Are you ready to join a team where your talents are valued, your ideas are heard, and your career … technical users.· You enjoy working as both a part of a team and leveraging the expertise of others to solve problems. · You have exceptional customer service skills with a proven ability to quickly build rapport. SYSTEMS YOU ARE FAMILIAR WITH · Proficiency in Microsoft Office 365 services and email More ❯

maintain an ever steady position as a market leader across the space. And the growth shows no signs of slowing down! With a truly customer first approach they provide full fleet management and tracking solutions to a multitude of sectors including insurance, fleet, retail & OEMs. Known for their well … structured deals and exceptional customer experience, they have brilliant account base to which they operate as a true strategic partner. A unique opportunity for a people centric & sales team leader to manage a small team across the business. This is not one to be missed! About The Opportunity: Home … Protection Health cash plan – Claim back towards health treatments 25 days holiday An exciting opportunity has arisen to assist the growth of their Sales & Service division. The Internal Sales Team Leader position represents an excellent opportunity to join a true market leader that can offer a genuine career path More ❯

growth. Who We Are We deliver top-tier building services, including: AHUs/Ventilation Boilers & Heating Plant Controls HVAC Our focus is on exceptional customer service, rapid response, and deploying the best engineers for the job. The Role Your focus will be developing long-term service contracts … and sourcing project work such as energy efficiency upgrades. This is a chance to contribute to a growing service business while shaping your role with autonomy and impact. Responsibilities Build new relationships with FM professionals and end-user clients. Maintain and grow existing client relationships. Identify new markets and … opportunities. Implement sales strategies tailored to your customer base. Respond to inquiries and close sales effectively. Manage customer accounts and CRM databases. What We re Looking For Proven experience in business development with a track record of achieving targets. Background in building services or HVAC (desirable but not More ❯

with some travel and short-term stays annually across EMEA as required. What you will do Takes all necessary measures to ensure that the customer SLAs are met at all times. The goal is 100% service availability and zero downtime for all DC buildings in the region Provide … mentoring and leadership to the staff within the region by fostering a culture of passion and commitment for reliability and customer service Work with other areas of the business to ensure that a proactive culture towards safety and Support the businesss commitment to quality and other related certifications … experience Extensive knowledge and experience in the operation of Data Center infrastructure: both M&E and related security facilities Experience in leading within critical service environments Strong understanding of CAPEX and OPEX and managing large budgets Strategic thinking individual with structured and targets-oriented approach Demonstrated skills in leadership More ❯

per week Hybrid Working Required to be in the office at least 2 days a week. Also, there may be requirement to be on customer site. Role Type: Permanent Team/Service Overview The Patch Management service helps customers ensure their End User devices as well as … to provide users with the best possible upgrade experience, and we achieve this by using our mature and comprehensive standard process and tools. The service is governed and controlled by the Release team. Patch Management is a global service delivered from the UK, India, and South Africa locations. … and verbal communication skills are essential to this role as are good documentation skills Attention to detail Excellent workload management Experience of MI/Customer reporting Excellent communication skills Excellent documentation skills Flexible team member Customer facing skills Ability to assist with Service Integration process (new business More ❯

Ordinator At Glide, we're dedicated to providing leading, lightning-fast, and reliable connectivity solutions for students, residential developers, and businesses, supported by exceptional customer service. Glide is already the largest provider of managed internet services in the student accommodation and build-to-rent sectors, and we have a … Work, Life assurance, Quarterly values awards, Holiday buy-back Your role as a Resource Co-Ordinator Glides technology solutions and unwavering focus on customer experience transform the way people live and work, and you will be a critical part of that. A typical day might include: Scheduling each request … optimum engineer is assigned based on location and skills match for the task required. Optimising each engineers time wherever possible. Treating major outages of customer or exchange sites as a priority and rescheduling works around these occurrences. Resourcing all Glide installation requests received from Provisioning, ensuring optimised clustering of More ❯

Ordinator At Glide, we're dedicated to providing leading, lightning-fast, and reliable connectivity solutions for students, residential developers, and businesses, supported by exceptional customer service. Glide is already the largest provider of managed internet services in the student accommodation and build-to-rent sectors, and we have a … Work, Life assurance, Quarterly values awards, Holiday buy-back Your role as a Resource Co-Ordinator Glides technology solutions and unwavering focus on customer experience transform the way people live and work, and you will be a critical part of that. A typical day might include: Scheduling each request … optimum engineer is assigned based on location and skills match for the task required. Optimising each engineers time wherever possible. Treating major outages of customer or exchange sites as a priority and rescheduling works around these occurrences. Resourcing all Glide installation requests received from Provisioning, ensuring optimised clustering of More ❯

Ordinator At Glide, we're dedicated to providing leading, lightning-fast, and reliable connectivity solutions for students, residential developers, and businesses, supported by exceptional customer service. Glide is already the largest provider of managed internet services in the student accommodation and build-to-rent sectors, and we have a … Work, Life assurance, Quarterly values awards, Holiday buy-back Your role as a Resource Co-Ordinator Glides technology solutions and unwavering focus on customer experience transform the way people live and work, and you will be a critical part of that. A typical day might include: Scheduling each request … optimum engineer is assigned based on location and skills match for the task required. Optimising each engineers time wherever possible. Treating major outages of customer or exchange sites as a priority and rescheduling works around these occurrences. Resourcing all Glide installation requests received from Provisioning, ensuring optimised clustering of More ❯