IT Service Support Technician
Hertfordshire, Borehamwood, United Kingdom
Red King Resourcing
Service Desk Analyst Our well established client is looking for an IT Service Desk Analyst to join the team on a permanent basis. Position Overview: We are seeking a talented and customer-focused IT Service Desk Analyst to join our team. As a Service Desk Analyst, you will … providing technical support to our clients internal users. Key Responsibilities: Provide first-line technical support via phone, email, or chat to internal users experiencing IT-related issues. Diagnose and troubleshoot hardware and software problems, escalating more complex issues to the appropriate teams. Log and track all incidents and service … requests using our ticketing system, ensuring timely resolution and documentation. Collaborate with other IT teams to implement and maintain effective IT solutions. Create and update knowledge base articles to assist users in resolving common issues independently. Participate in on-call rotation for after-hours support as needed. Key more »
Employment Type: Permanent
Salary: £25000 - £28000/annum Dep on skills / exp
Posted: