1 to 4 of 4 Problem Management Jobs in Hertfordshire

skills. Ability to work autonomously. 1st/2nd level operations experience with Application support team or service desk Experience of working to SLA's Problem determination skills Self-motivation Ownership and management - Able to work alone on tasks once trained Methodical - Common sense Communication skills Problem triage … VM's Enterprise services Experience – Active Directory/DFS/Certificate Services/Keystores/IIS Web Services/Apache Tomcat Security Patching Release management and Change management Problem Management Root Cause Analysis skills Nice to Have But not Essential: Windchill administration/implementation. Ideally have … Certificate Services/certificate keystores. IIS Web services. Apache Tomcat SQL Some knowledge of MS SQL Server databases. Knowledge of the use of SQL management studio. Knowledge of SQL command language in order to perform queries and updates within SQL database. more »

including SharePoint, both online and on-prem and Power Platform products and services within Microsoft 365. Day-to-day activities will include: Incident and problem management of Power Platform/SharePoint related issues Change management activities (including testing) from small scale amendments and service requests, to larger … projects such as the automation of current manual paper-based processes across the business, to the redesign and delivery of company-wide Document Management Systems. Proactive monitoring of Power Platform/SharePoint solutions and architecture - proactively address emerging issues. Management of existing Power Platform apps and flows to more »

essential for this role. Preference is given based on professional capabilities, transferrable from other disciplines which should allow more diverse approaches to task and problem management. Mapping & Coordination * Map deliverables, KPI and KRI between tower functions (internally) and with external stakeholders/customers using Power Bi and Kanban. * Coordinate … KRIs; Resilience; Threat intelligence as required. * Assist with drafting of statements of work, job descriptions or commercial proposals (incl Business Cases). Running & Change Management * Oversee staff onboarding and offboarding knowledge transfer. * Oversee engagements with other teams when presenting business cases or change proposals governance. * Maintain financial forecasts, external more »

that arise. Collaborate with cross-functional teams to resolve problems quickly. Conduct post-incident analysis to identify root causes & implement preventive measures. Work on problem management, including identifying recurring issues and implementing long-term solutions. Knowledge and Experience Relevant Bachelor's degree in Computer Science, Information Technology, or more »