3 of 3 Remote Monitoring and Management Jobs in Hertfordshire

skilled Service Desk Engineer (1st/2nd Line) to join their team. This is an exciting opportunity to be part of a dynamic and fast-paced environment, providing high-quality IT support and solutions to a diverse client base. Responsibilities: Logging all actions and ensuring accurate documentation in ConnectWise. Answering … calls and delivering excellent customer service at all times. Meeting individual and team KPI targets in line with Service Desk goals. Escalating IT issues to the Senior Service Desk Engineer or Service Desk Manager when required. Managing and maintaining IT Glue documentation for customers and internal use. Collaborating with ...

150k Hybrid/Hertford We have an exciting opportunity with our client, a Technology Services business launching a new Managed Services (MSP) division, and we're looking for an experienced Solutions Architect to help build and grow the division from the ground up. Working with an existing client base … around 2,000 accounts, you’ll lead the sales strategy, support account managers in identifying opportunities, and manage early client engagements from discovery through to onboarding. This is a hands-on role suited to someone who enjoys building new functions, shaping processes, and working closely with both sales and technical ...

client, a growing, technically driven MSP that’s investing heavily in automation and next generation technology require a Senior 3rd Line Engineer. This is a pivotal role within the company and will require someone who can provide solutions for complex 3 rd line issues whilst mentoring other team members within … support team. The role is offered with a hybrid working pattern and is based at the company’s offices which are easily accessible for the Barnet/Watford areas. Key responsibilities Act as the top-tier escalation point for complex incidents Lead the rollout + optimisation of NinjaOne RMM (automation ...