4 of 4 Remote/Hybrid SLA Jobs in Hertfordshire

RESPONSIBILITIES – TECHNICAL SUPPORT Take full ownership of incidents tickets through to final resolutions, ensuring client supported and updated to the closure Ensures customer SLA’s/KPIs and quality standards are met Communicate with the clients, providing regular updates along with realistic expectations Technical background with experience in technical support ...

designing and developing the CMDB application itself, automating data collection and integration across multiple sources, and delivering operational and executive dashboards with KPI/SLA reporting to improve service quality, governance, and operational efficiency across a multi-supplier delivery environment. Key skills and Experience required 3+ years' application development experience ...

with possible remote work depending on operations. You will analyze and resolve incidents, deploy fixes, and ensure backups, upgrades, and security compliance while maintaining SLA commitments. Defence security clearance is required. #J-18808-Ljbffr ...

Developer & Reporting Specialist to design the CMDB and automate data collection in a hybrid Stevenage-based role. You will deliver dashboards with KPI/SLA reporting to support governance and service quality across a multi-supplier environment. The role requires 3+ years of development experience, strong SQL, data modelling, REST ...