3 of 3 Remote/Hybrid SLA Jobs in Hertfordshire

RESPONSIBILITIES – TECHNICAL SUPPORT: Take full ownership of incidents tickets through to final resolutions, ensuring client supported and updated to the closure Ensures customer SLA’s/KPIs and quality standards are met Communicate with the clients, providing regular updates along with realistic expectations Technical background with experience in technical support ...

service issues are generated due to design flaws Service optimisation delivered & or service optimisation papers that are approved All solution designs are approved within SLA 360 feedback including from vendors - is supportive of the role and the incumbent is seen to be expert in the field of Digital solution architecture ...

infrastructure teams and application owners to maintain and enhance a portfolio of enterprise and COTS applications. You will help deliver reliable, efficient support within SLA commitments. Key Responsibilities Provide L2/L3 AMS support across multiple COTS and enterprise applications, including TIBCO-based middleware services, ensuring service continuity, SLA adherence … knowledge management Strong troubleshooting skills across application, interface, data, access, configuration and environment issues Working knowledge of ITSM/ticketing tools, CMDB practices, SLA/KPI reporting, dashboarding and operational governance Ability to analyse logs and coordinate with infrastructure, database and security teams Good understanding of patching, vulnerability remediation, application ...