Welwyn Garden City, England, United Kingdom Hybrid/Remote Options
MSP Talent Bridge Ltd
using PSA tools (e.g., HaloPSA). Familiarity with RMM platforms (e.g., Ninja). Knowledge of IT Glue, Microsoft 365, Azure, and Ubiquiti solutions. Key Performance Indicators Customer satisfaction and SLA achievement. Ticket management efficiency and resolution rates. Team development and retention. Implementation of service improvements. More ❯
Watford, Hertfordshire, England, United Kingdom Hybrid/Remote Options
Zellis
support in the resolution of critical and strategic customer problems/escalations. Representing Service Support at a specific and limited number of service reviews and owning report creation on SLA performance for contractual/top 20 customers. Working with the Senior Leadership team specifically within Service Support to constantly review the customer online and offline journeys to identify improvement opportunities. More ❯
Watford, Hertfordshire, South East, United Kingdom Hybrid/Remote Options
Zellis
support in the resolution of critical and strategic customer problems/escalations. Representing Service Support at a specific and limited number of service reviews and owning report creation on SLA performance for contractual/top 20 customers. Working with the Senior Leadership team specifically within Service Support to constantly review the customer online and offline journeys to identify improvement opportunities. More ❯
Hatfield, England, United Kingdom Hybrid/Remote Options
Hays
and early life support Working with the Project Manager on the sales to delivery handover Participating in internal ServiceNow communities and other knowledge sharing activities Ensures the department meets SLA, KPI and OLA performance targets Maintains & improves stakeholder satisfaction levels Understands and adheres to policies and procedures More ❯
