4 of 4 Remote Service Management Jobs in High Wycombe

Service Transition Manager x2 (remote in the UK) I am recruiting for several service transition manages to work for a financial services client remotely in the UK. This role will be responsible for managing the introduction of change across the services, following principles ensuring the decision making of … the change management group to reflect the team’s commitment to safeguarding and protecting live service Experience Improving live service by increasing the quality of changes coming in, with a strong focus on end user experience. Assuring that quality standards, particularly non-functional requirements, are applied to … all changes into the live service. Defining and continuously improving the management system to identify, prioritise and track service improvements that have been raised through Service Transition activities. Experience of Release & Change processes Experience of Change Management processes Experience of managing stakeholder groups across all Departments More ❯

during which they will be required to work on high priority incidents and other planned activities. L3 support for any BAU task (incidents/service requests/changes) ensuring SLAs are met. Assisting in resolving high priority or major, and escalated incidents, reducing service outage time for the … configuration, and maintenance of power systems (IBM AIX & IBMi) according to best practices and standards Ensuring ITIL/Agile procedures are followed, e.g., Incident Management and Change Management processes. Collaboration with other team members or other teams to develop, improve automation strategies and deployment processes. Knowledge sharing, documentation … Internal and external projects support Ability to work on several customers with different implementations of supported technologies. Participation in Service Acceptance duties ensuring solutions are supportable by team. Attend customer sites or data centres to complete project and maintenance work if required. Participation in the teams out of hours More ❯

Remote Service Desk Engineer Location: Remote (based in the United Kingdom) The Company Syntax Integration is a Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Candidate The Remote Service Desk Engineer role involves providing comprehensive IT support, including monitoring alerts, performing backup … during on-call hours. Customer Interaction: Deliver excellent customer care and communication throughout all interactions. Documentation and Reporting: Maintain accurate records of all incidents, service requests, problems, and resolutions. Follow internal and external procedures for documenting work. Technical Skills Required Proficiency in Microsoft Cloud solutions such as Office … SkyKick, Barracuda, and Spanning. Understanding of Microsoft security tools, including Multifactor Authentication and Azure Audit Logs. Soft Skills Required: Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem More ❯

/Aurora Postgres AWS Open Search Jenkins/Git/Sonarqube Front End: Docker REACT/Typescript GDS Design Kit Node.JS StoryBook Job Description Management and resolution of tickets relating to incident, change, service request and problem processes in accordance with DDaT operating models Release management including … building the deployment packages ready for release into production environment. Identify, agree, and implement ideas for Continuous Service Improvement across the service management processes and technology. Interface with other support services, raising and responding to requests and undertaking shared technical investigations as required to resolve incidents. Be … proactive about investigating issues in seeking additional knowledge from subject matter experts. Able to work and take ownership of a Legacy service, with a Legacy deployment model. Development and Engineering: Develop and maintain the existing service. Complete changes within a Legacy environment, while taking ownership of the domain to More ❯