1 of 1 Incident Manager Jobs in the Highlands

service, ensuring the shift operates with clear ownership, disciplined execution and effective management oversight. The role is accountable for maintaining service stability, leading Major Incident Management activity, managing operational risk and ensuring all events, incidents, escalations and handovers are controlled in line with agreed service management processes. You will … oversight of live events, incidents, escalations and service risks, making operational decisions and ensuring appropriate action is taken to protect service stability. Lead Major Incident Management activity during Out of Hours periods, coordinating technical teams, suppliers and stakeholders to support effective service restoration and communication. Manage and support ...