1 of 1 Operational Resilience Jobs in the Highlands

Management Team Leader is responsible for monitoring team performance, identifying trends and recurring issues, and driving continual service improvement initiatives that enhance service stability, operational resilience, and the end-user experience. By fostering a culture of accountability, collaboration, and continuous improvement, the role delivers measurable business value … supports the successful delivery of integrated services across the organisation.Lead and develop the SIAM Incident Management team, providing operational direction, coaching, and oversight to ensure effective incident management across a multi-supplier environment.Oversee the end-to-end Incident Management process, ensuring incidents are prioritised, coordinated, and resolved within agreed ...