2 of 2 Service Management Jobs in Hillingdon

and operational rollout of our new product. You'll be responsible for delivery activities, managing key supplier relationships, running product trials, and ensuring ongoing service quality. This role partners closely with Product Managers to ensure external suppliers are aligned and accountable, enabling product teams to stay focused on discovery … full operational deployment. Run product trials , pilot programs, and phased implementations to validate readiness, collect feedback, and drive continuous improvement. Lead ongoing supplier relationship management : Hold suppliers accountable to agreed service levels (SLAs), delivery milestones, and quality standards. Gather and manage structured feedback on supplier performance. Run regular … business reviews, service meetings, and roadmap alignment sessions. Act as the key delivery liaison between Product and suppliers : Capture feedback and priorities from Product teams and ensure they are reflected in supplier activities and planning. Communicate supplier updates, technical constraints, risks, and opportunities clearly back to Product and other More ❯

practical experience in configuring iSCSI targets for virtualized environments. - Knowledge and experience in Microsoft Server Technologies; Active Directory, Microsoft Exchange. - Knowledge of ITIL IT service management model; - Knowledge of Incident and Problem Management processes and experience in this area; - Ability to write technical documentation and user guides More ❯