2 of 2 Remote/Hybrid Customer Retention Jobs in Hinckley

Epoq’s services, dealing with senior client contacts and generally ensuring we do everything we can to retain clients. Our CSMs also manage new customer onboarding to ensure they are setup correctly and have the promotional materials and training they need. Ideally we are seeking someone with previous experience … customer support role when required The person Looking for candidates with the following: Experience of customer success/account management where client retention is a primary objective. Experience of doing this for a software product an advantage 5 years’ work experience in total as a minimum ...

requests and operational issues. Onboarding: Project manages the setup of new customers, ensuring they have the training and promotional materials needed to succeed. Client Retention: Organise and lead review meetings with senior client contacts, drawing up agendas and tracking actions. Reporting & Tech: Use Jira, Click … stakeholders and have the "grit" to manage multiple priorities at once. Experience: At least 5 years of total work experience, including a background in Customer Success, Account Management (non-sales), or Operations. SaaS Savvy: Comfortable working with software products and strong IT skills (especially Excel). Communication: Exceptional verbal ...