Service Delivery Manager, Network Operations
Hook, England, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Elanco
projects with team members Hosting day to day meetings across the team (e.g. planning meetings, stand-ups, backlog reviews, status updates, retrospectives) Managing the creation, review and approval of project documentation (e.g. charters, user stories, designs, plans, communications, release notes, testing). Owning and administering all work within our project management software (currently Monday.com and ServiceNow) and … issues and dependencies across the team Taking ownership of issues and working with the right people to resolve them Facilitating commercial activities (e.g. creating SoWs, change requests) Stakeholder & Communications Management Communicating to different audiences (e.g. immediate team, senior leaders, end users) Proactively collaborating with IT and Business stakeholders to plan activities, changes, deployments etc. Representing the status of projects … and outside of the TechOps team Managing requests or escalations related to your projects Creating views of work for different people (e.g. roadmaps, timelines, gantt views, dashboards) Service Delivery Management Governing external partners to ensure they are delivering the service we expect Reporting on the performance of external partners (e.g. KPIs, SLAs) Managing escalations with external partners, working closely More ❯
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