1 of 1 Virtual Team Jobs in Horley

day operational delivery of IT services across multiple live contracts, ensuring service stability, ownership of incidents, resolution of end-user issues, and team accountability. This role will lead a team of 7, with 2 direct reports distributed across UK airport and rail … end-to-end BAU support for aviation operations, including SITA AMS and similar ground handling platforms. Lead, coach and support a geographically dispersed team of IT Managers, Analysts and Senior Analysts. Drive resolution of user issues (devices, applications, enterprise tools), ensuring team … coordinate incident resolution across IT and supplier teams. Maintain the service playbook for applications, services, hardware, escalation protocols and ownership. Ensure robust team onboarding, local site handovers, risk registers and continuity plans are in place. Drive service quality improvements, team capability, and More ❯