1 of 1 Service Analyst Jobs in Horsham

First Line Service Desk Analyst Location: Horham Job Type: Full-time Salary: £28,000 Join our team as a First Line Service Desk Analyst and become the first point of contact for customers using our innovative products, LeaseSoft and Transcend. This role is crucial in ensuring that customer queries, incidents, and service requests are efficiently … customer-focused support. Day-to-day of the role: Act as the first point of contact for customers via email and ticketing system. Log, categorise, and prioritise incidents and service requests accurately within the service desk tool. Provide initial troubleshooting and resolution for user access issues, navigation queries, standard configuration, and common application errors. Maintain ownership of customer … of ticket progress and expected resolution times. Contribute to the knowledge base by documenting solutions, workarounds, and FAQs. Assist in user onboarding and provide guidance on system functionality. Support service improvement initiatives, including feedback collection and process refinement. Required Skills & Qualifications: Level 3 IT-based qualification or equivalent. Strong customer service and communication skills. Ability to troubleshoot application More ❯