8 of 8 Customer Experience Jobs in Hounslow

improve the lives of our customers. Position summary As a Senior Product Manager in the Sports team you will be responsible for shaping the customer experience for millions of users who care passionately about what you do. You will play a leadership role in the Sports product team … and ensuring that your team – and teams that you work with deliver the right features for customers. You will do this by working with customer insights, stakeholders, designers, and technology partners to determine value – for our customers and for our business. You will then crystallize that into tightly defined … ambiguity exists, you will make the right calls and be biased towards action. You will be as at home working with editorial, insight, marketing, customer service, legal and commercial teams – as you are with our partners in tech. And you will be a great communicator with all these audiences More ❯

Hounslow in their search for an experienced Programme Manager on a permanent basis. This role is pivotal in supporting their Digital Transformation and Transforming Customer Experience (TCE) programme. Please note that this is a hybrid with one day per week required on-site in Hounslow. The role As … programme lifecycle. Key skills required As a Programme Manager you will have : Excellent problem-solving skills from both a technical and change perspective. Previous experience in managing significant projects and programmes of work relating to digital and IT including system upgrades & implementations. A proven track record of leading and More ❯

Hounslow in their search for an experienced Programme Manager on a permanent basis. This role is pivotal in supporting their Digital Transformation and Transforming Customer Experience (TCE) programme. Please note that this is a hybrid with one day per week required on-site in Hounslow. The role As … programme lifecycle. Key skills required As a Programme Manager you will have : Excellent problem-solving skills from both a technical and change perspective. Previous experience in managing significant projects and programmes of work relating to digital and IT including system upgrades & implementations. A proven track record of leading and More ❯

Hounslow in their search for an experienced Programme Manager on a permanent basis. This role is pivotal in supporting their Digital Transformation and Transforming Customer Experience (TCE) programme. Please note that this is a hybrid with one day per week required on-site in Hounslow. The role As … programme lifecycle. Key skills required As a Programme Manager you will have : Excellent problem-solving skills from both a technical and change perspective. Previous experience in managing significant projects and programmes of work relating to digital and IT including system upgrades & implementations. A proven track record of leading and More ❯

Hounslow in the permanent appointment a Project Delivery Manager in their Digital & IT Service. This role is key in supporting them through their Transforming Customer Experience (TCE) Programme to harness innovation and user-centered design to improve the services on offer to the residents and businesses within the … time, cost and quality) is raised with stakeholders and managed through project governance. Key skills required As a Project Delivery Manager you will have: Experience leading a range of complex projects from inception to roll-out and transition into support Excellent stakeholder management skills and you will be an More ❯

Hounslow in the permanent appointment a Project Delivery Manager in their Digital & IT Service. This role is key in supporting them through their Transforming Customer Experience (TCE) Programme to harness innovation and user-centered design to improve the services on offer to the residents and businesses within the … time, cost and quality) is raised with stakeholders and managed through project governance. Key skills required As a Project Delivery Manager you will have: Experience leading a range of complex projects from inception to roll-out and transition into support Excellent stakeholder management skills and you will be an More ❯

Hounslow in the permanent appointment a Project Delivery Manager in their Digital & IT Service. This role is key in supporting them through their Transforming Customer Experience (TCE) Programme to harness innovation and user-centered design to improve the services on offer to the residents and businesses within the … time, cost and quality) is raised with stakeholders and managed through project governance. Key skills required As a Project Delivery Manager you will have: Experience leading a range of complex projects from inception to roll-out and transition into support Excellent stakeholder management skills and you will be an More ❯

Experimentation & Personalisation Specialist Join our innovative Commercial team at British Airways as a Digital Experimentation & Personalisation Specialist and help shape the future of personalised customer experiences across our digital channels. You'll play a key role in building a culture of experimentation, using data and insight to drive better … customers and our business. What You'll Do: Partner with Product Owners and Tribes to identify opportunities for experimentation and personalisation that will enhance customer journeys and commercial results. Design, execute and analyse A/B and multivariate tests, ensuring hypotheses are clear, metrics are robust, and insights are … actionable. Collaborate across Digital, Data Science, and Analytics teams to build and deploy targeted personalisation strategies using Adobe Experience Platform and Adobe Target. Ensure experiments are operationally sound, statistically rigorous, and aligned with business objectives. Develop audience strategies using both rule-based segmentation and machine learning models to identify More ❯