9 of 9 Customer Experience Jobs in West London

Customer Experience Strategist ?? London (Hybrid - 2 days onsite) ?? Full-time | Up to £65,000 per annum We're looking for an experienced and ambitious Customer Experience Strategist to join a leading technology consultancy in London. You'll help shape and deliver customer-first strategies that drive measurable impact playing a key role in transforming how … to power change. About the Role As a Customer Experience Strategist, you'll help clients unlock the full potential of their customer data, guiding them through CX strategy development, campaign planning, and transformation roadmaps. You'll work alongside internal experts across analytics, UX, and marketing technology to deliver seamless, insight-driven customer experiences. This role reports … influencing key decisions and guiding long-term transformation. Collaborate with client services teams to identify opportunities for growth and innovation. Support new business pitches and help evolve the wider CX proposition. What We're Looking For Background within similar customer experience/CX Strategist role from within a consultancy. Strong background in omni-channel customer journey mapping More ❯

the correct level of stakeholder buy-in to deliver on our yearly targets. M old and continuously adapt our e-commerce process in the USA to deliver the best customer experience for our end consumers. B e the e-commerce go-to for everything USA related , must inspire and collaborate well with those around them whilst delivering results … aligned . This includes website taxonomy and using best in class merchandising principles for product set-up, naming conventions, filters and facets to give a market leading on-site customer experience and help drive organic traffic . W ork with the digital team to proactively fix and improve any negative feedback from customers via our NPS score to … improve the customer journey . Collaboratively m onitor all e-com Paid media spend in the USA working closely with our VP Marketing in the USA and the central Digital Marketing team with a focus on profitability Work with marketing to ensure we receive high quality traffic to the USA web site via Organic, Direct, PPC, Social etc to More ❯

will involve working closely with the Head of Digital. Youll work closely with internal teams, external agencies, and senior stakeholders to ensure smooth website trading, deliver best-in-class customer experience, and meet commercial targets. Strong analytical skills, attention to detail, and confidence working with data and Excel are essential, alongside the ability to plan, organise, and guide … conversion Oversee product merchandising, pricing, and content in line with marketing and brand priorities Analyse product performance, website traffic, and conversion data to identify opportunities Review site UX and customer journeys, suggesting improvements to drive sales Support website integrations and functionality with ERP systems Collaborate with Finance and Planning teams on forecasting and performance tracking Lead weekly trade reporting … and trading best practices are consistently followed About You: To be successful in your application, you will already be working at a eCommerce Manager level, have previous line management experience and know what it takes to create great digital customer experiences. You will have/be: Highly organised, with experience managing complex eCommerce activity across teams Strong More ❯

Hours: Monday-Friday, 8am-5pm Type: Full-time, Permanent Are you passionate about building community and delivering exceptional service with personality? Do you have professional barista experience and thrive in a role where no two days are the same? I am seeking a Community Experience Manager for a flexible workspace in West London home to a buzzing ecosystem … of creative and growing businesses. This is your opportunity to take the lead on delivering a seamless, service-driven experience, blending front-of-house operations with high-end coffee culture. About the Role This isn't just a community manager job - it's a hybrid role with real impact. You'll own the daily rhythm of the workspace and … workspace availability and pricing Coordinate with the Sales Manager to support occupancy and revenue goals Support occupier onboarding and be proactive in maintaining long-term satisfaction Front of House & Customer Experience Deliver a welcoming, professional, and friendly reception experience Ensure the front-of-house is always presentable, inviting, and brand-aligned Build strong relationships with the businesses More ❯

EMEA marketing team on a 12-month contract. This is a fantastic opportunity to lead the strategy, planning, and execution of both in-person and virtual events-from small customer engagements (30-100 attendees) to large-scale flagship events (500-1,000 attendees). You'll work closely with cross-functional teams to deliver events that enhance brand presence … drive pipeline, and create meaningful customer experiences. Strong project management, communication, and stakeholder coordination skills are essential. Key Responsibilities: Plan and execute regional events (virtual & in-person) across EMEA. Own event strategy, logistics, registration, and post-event reporting. Collaborate with marketing, sales, and external vendors. Use tools like Cvent for registration and event tracking. Ensure all events follow GDPR … brand, and sustainability guidelines. Support industry sponsorships and third-party event participation. What You Bring: 4+ years of event management experience, ideally in a global company. Proficient in Cvent and Microsoft Office. Detail-oriented, highly organised, and able to manage multiple priorities. Excellent communication and stakeholder management skills. Familiarity with compliance standards (GDPR, sustainability, etc.). This is an More ❯

EMEA marketing team on a 12-month contract. This is a fantastic opportunity to lead the strategy, planning, and execution of both in-person and virtual events-from small customer engagements (30-100 attendees) to large-scale flagship events (500-1,000 attendees). You'll work closely with cross-functional teams to deliver events that enhance brand presence … drive pipeline, and create meaningful customer experiences. Strong project management, communication, and stakeholder coordination skills are essential. Key Responsibilities: Plan and execute regional events (virtual & in-person) across EMEA. Own event strategy, logistics, registration, and post-event reporting. Collaborate with marketing, sales, and external vendors. Use tools like Cvent for registration and event tracking. Ensure all events follow GDPR … brand, and sustainability guidelines. Support industry sponsorships and third-party event participation. What You Bring: 4+ years of event management experience, ideally in a global company. Proficient in Cvent and Microsoft Office. Detail-oriented, highly organised, and able to manage multiple priorities. Excellent communication and stakeholder management skills. Familiarity with compliance standards (GDPR, sustainability, etc.). This is an More ❯

innovation, commercial success, and a strong people-first culture. They are now seeking an experienced Head of CRM Platforms to lead the organisation’s CRM strategy and execution, driving customer engagement and maximising the value of data across the business. The Role In this senior, strategic position, you will oversee the organisation’s CRM platforms (currently Salesforce and HubSpot … You’ll act as the lead authority on CRM usage, working closely with sales, marketing, finance, data, and technology teams to streamline operations, enhance reporting accuracy, and create seamless customer journeys. Key Responsibilities Lead the end-to-end CRM strategy, ensuring reliability, scalability, and usability. Oversee integration, configuration, and optimisation of Salesforce, HubSpot, and related systems. Drive CRM adoption … guidance. Partner with commercial and operational teams to enable effective targeting, reporting, and performance tracking. Collaborate with data teams to ensure accurate, timely data flow into reporting tools and customer platforms. Manage relationships with vendors and external CRM specialists. Uphold data governance, security, and compliance standards. Manage budgets and vendor contracts in line with strategic technology goals. Continuously evolve More ❯

prior to migration between systems. Conducting complete data transformation before migration into the new solution. Working with the Systems Project Manager to review processes and ensure the best possible customer experience. Managing multiple priorities in a fast-paced environment. Offering expertise in specialist payroll configuration areas. We are looking for someone who: Is available immediately, or soon to be … the Uxbridge offices (NB the days and fully on site aspects of the role are non negotiable due to the pivotal nature of the role). Has recent, proven experience in at last one Payroll/HR systems migration project for a similar sized business (circa 1400 UK employees). Experience of Employment Hero would be ideal, but More ❯

Field Sales Representative Location: London Field Based Salary: £25,000 per annum, depending on experience plus uncapped commission Hi there! Thanks for stopping by this job ad. This isnt your typical door-to-door role. Their peoples success speaks for itself. 100% of agents who hit target earnt average commission over £2.2k. 50% of agents who hit target in … February earnt average commission over £3.4k. 25% of agents who hit target in February earnt average commission over £4.3k. Basic salary up to £25k per annum depending on experience plus uncapped commission. Theyre Londons largest and fastest 100% full fibre broadband provider, bringing better internet to Londoners since 2013. Unlike most providers, they build, own and operate their dedicated … You need to be passionate and self-motivated. Easy to talk to. Hardworking. Always focused on performance. A persuasive salesperson. A real people person. Notice how they havent mentioned experience yet? If you have some, great. If not, they can help with that. What youll be selling: The best product, with the best service and lowest prices in the More ❯