17 Customer Experience Jobs in West London

connect and use multiple data sources and develop actionable insight and business management systems. Our product suite is made up of a number of customer facing SaaS modules which use data derived from multiple sources e.g. leisure management systems, wearable technology, community programming, major sporting event engagement, and healthcare … participation This cannot be replicated without the data that we currently hold; We have a monopoly in this insight capability. Role overview: Our effective Customer Success strategy typically results in decreased customer churn and increased up-sell opportunities. The goal of the Customer Success Support is to … aid in making the customer as successful as possible, via increasing their platform knowledge and usage enabling them to achieve their desired business outcomes, which in turn, improves customer lifetime value (CLTV) for 4GLOBAL and reduces churn. Working closely with the cross-functional team of sales, technology and more »

connect and use multiple data sources and develop actionable insight and business management systems. Our product suite is made up of a number of customer facing SaaS modules which use data derived from multiple sources e.g. leisure management systems, wearable technology, community programming, major sporting event engagement, and healthcare … participation This cannot be replicated without the data that we currently hold; We have a monopoly in this insight capability. Role overview Our effective Customer Success strategy typically results in decreased customer churn and increased up-sell opportunities. The goal of the Customer Success Support is to … aid in making the customer as successful as possible, via increasing their platform knowledge and usage enabling them to achieve their desired business outcomes, which in turn, improves customer lifetime value (CLTV) for 4GLOBAL and reduces churn. Working closely with the cross-functional team of sales, technology and more »

into actionable commercial recommendations. The new Consultant will champion insights in the business and will create real client impact in customer experience (CX), marketing strategy, product/service strategy or Go-To-Market. The role would involve structuring and conducting qualitative research, in-depth interviews and analysing data … appetite to make a difference for our clients. Third - the Horizon mission Our mission is to reinvent and democratise strategic advice. Our focus is customer experience and its commercial implications for our clients. At the heart of our brand is COMMERCIAL EMPATHY. That means empathising our clients’ commercial … objectives and delivering real change against THEIR objectives and not ours. We combine the power of rigorous customer research, design thinking and strategic approach. This enables us to achieve a balance of a deeper customer understanding with changing commercial realities. Horizon’s Core Service Focus: We focus on more »

Graduate/Post-graduate to enter our generalist track and to work on international strategic assignments in the area of customer experience (CX), marketing strategy, product/service strategy and Go-To-Market. The role would involve both qualitative analysis of in-depth interviews and quantitative analysis of … appetite to make a difference for our clients. Third - the Horizon mission Our mission is to reinvent and democratise strategic advice. Our focus is customer experience and its commercial implications for our clients. At the heart of our brand is COMMERCIAL EMPATHY. That means empathising our clients’ commercial … objectives and delivering real change against THEIR objectives and not ours. We combine the power of rigorous customer research, design thinking and strategic approach. This enables us to achieve a balance of a deeper customer understanding with changing commercial realities. Horizon’s Core Service Focus: We focus on more »

and a willingness to travel is essential, together with the ability to think on your feet and go the extra mile to put the customer experience at the heart of everything you do. In return for your hard work, the company offers the opportunity to work with a … the IRS, Satellite and AV installation Engineer will be responsible for the installation and maintenance of AV, IRS, SMATV and MATV systems. Our clients customer base includes EE, Vodafone, Travelodge and other major hotel chains along with various social housing associations nationally. Your daily duties and responsibilities will include … allocated jobs are accomplished to a high standard, on time and in a cost-effective manner. Go the extra mile to offer the outstanding customer experience expected from our blue chip clients. Completion of all relevant job paperwork via IAuditor, or bespoke client paperwork, to a highly accurate more »

work. As a Senior Operations Enablement Manager, you’ll have a range of strengths and passions that include driving a more efficient people and customer experience, building a brilliant & highly skilled team and being at the forefront of how we effectively land and embed change within the operation. … you to influence and challenge where needed. Work in collaboration on cross function working groups and Director and Exec steering sessions. Champion people and customer experience – representing the entire Service team as an operational gatekeeper being the voice of our customers and the operation ensuring Service requirements are … the ability to tell data and insight led stories around issues and impacts. What you’ll bring: Ability to manage and influence senior stakeholders Experience or exposure to creating a new team and new business function Proven track record of landing big change initiatives, improvement, and operational readiness Excellent more »

Designer **Location:** Uxbridge, London, UK (Hybrid working) **About the company:** My client is a luxury consumer goods company, who are committed to delivering exceptional customer experiences through their digital platforms. As part of their ongoing growth, they are seeking a talented Lead UX/UI Web Designer to join … UX/UI Web Designer, you will spearhead the design efforts across our web platforms, collaborating closely with the Senior Manager for Ecommerce and Customer Experience, as well as various teams within International Marketing. Your primary focus will be on delivering outstanding user experiences, optimising conversions, and ensuring … members of the UX design team. Conducting competitive analysis and identifying areas for improvement. Adhering to design standards, guidelines, and best practices. ** Skills and Experience Required:** 5+ years of experience in UX/UI design, preferably within the luxury consumer goods industry. Proficiency in Adobe XD, Figma, or more »

Designer **Location:** Uxbridge, London, UK (Hybrid working) **About the company:** My client is a luxury consumer goods company, who are committed to delivering exceptional customer experiences through their digital platforms. As part of their ongoing growth, they are seeking a talented Lead UX/UI Web Designer to join … UX/UI Web Designer, you will spearhead the design efforts across our web platforms, collaborating closely with the Senior Manager for Ecommerce and Customer Experience, as well as various teams within International Marketing. Your primary focus will be on delivering outstanding user experiences, optimising conversions, and ensuring … members of the UX design team. Conducting competitive analysis and identifying areas for improvement. Adhering to design standards, guidelines, and best practices. ** Skills and Experience Required:** 5+ years of experience in UX/UI design, preferably within the luxury consumer goods industry. Proficiency in Adobe XD, Figma, or more »

the current products. All Products are compliant with relevant regulations and appropriate standards such as Heathrow Security standards, PCI, PEN testing & WCAG (AA), etc. Experience of end to end website build with focus on mobile. Builds a testing and optimisation culture before developing and drives measurement and ROI. Experienced … and understanding of broad industry trends. Working closely with the commercial team and key stakeholders to ensure our digital content is up to date. Experience Has expertise in working in an Agile environment and delivering digital products. Has knowledge of web-related technologies and the application of those technologies … to benefit a business such as Heathrow's. Has knowledge of applying web-related technologies to benefit our customers and enhancing the experience our customers have. Ideally experience in the airline/travel/e-commerce/banking/retail industry Has a thorough understanding of how to more »

several key HR practices including Diversity and Inclusion. This is accompanied by exciting business growth in the last six-quarters. Skillset Required: Looking for experience in IT End User Assets (such as Laptop, Desktop, Mobile device) management experience Outstanding customer experience required in this role Understand more »

Role: Field Service Engineer Location: Twickenham/Richmond/Kingston on Thames About Rushlift Ltd Rushlift is a leading provider of innovative customer-focused solutions in materials handling equipment, mechanical services and fleet management. Rushlift provides impartial advice to enable customers to maximise the effectiveness of their industrial equipment … loaders, reach trucks Using our market-leading Fleet Management System to complete parts orders, job sheets and warranty work Providing a best-in-class customer experience for our business customers Book all Planned Maintenance with Customer Agree workload with Field Service Team Leader prioritising as below SG … running of the organisation within the skills and capabilities of the individual and as required from time to time. What we are looking for: Experience in servicing, repairing or maintaining of materials handling equipment (MHE), construction plant, agricultural machinery or powered access equipment (MEWP), or Forklift trucks. Knowledge of more »

as perform continuous process improvements.Partner with other IT work streams throughout the organization, as well as business partners to gather feedback on the overall customer experience.EducationCollege/University Degree in relevant technical discipline [e.g. Electrical Engineering, Information Systems, Computer Science, Computer Engineering etc] or equivalent experience.Minimum Work ExperienceExperience in more »

customers worldwide work together more efficiently and use business insight more effectively. You will be part of either our Presales Innovation Labs or Customer Advisory Digital team while working at SAP, supporting our Account Teams to deliver engaging experiences for our customers. Duties include: helping with a wide range … from their SAP investments Opportunity to spend some time working in our in-house broadcasting & recording studio Opportunity to work alongside colleagues in our customer experience centre, helping deliver the content you create to customers. Training Level 6 Creative Digital Design Professional (Integrated Degree) Apprenticeship Standard: On completion … Positions Available 4 Closing Date Thursday, 9th May 2024 Start Date Thursday, 5th September 2024 Desired Skills Communication skills IT skills Team working Inquisitive Experience with Adobe Passion for design Qualifications English GCSE or equivalent, grade 4 (Essential) Maths GCSE or equivalent, grade 4 (Essential) N/A A more »

providing accurate information, and resolving issues in a timely manner within service level agreement or escalating to HR Systems Manager when needed. Ensuring excellent customer experiences while assisting to and addressing user concerns. Troubleshooting and Issue Resolution: Investigating and troubleshooting technical issues relating to the HR System; collaborating with … in the successful adoption of new processes and functionalities. Contribute to continuous improvement projects, providing insights and suggestions for enhancing system functionality and user experience working closely with HR System Champions across the company. Fulfilling any 'super-user' input such as minor changes to organisation structure, screen design and … types as permittable which have been identified through Continuous Improvement Forum or have been raised as enhancement. Provide valuable feedback on system performance, user experience, and potential improvements. Working together with Systems Manager and Compliance team to identify and create systems data retention policy and deletion concept. Support in more »

Lead Full Stack Engineer to join our team and take ownership of managing and developing our e-commerce platform, ensuring a seamless and engaging customer experience. The Lead Full Stack Engineer will play a pivotal role in driving the technical vision and execution of our digital platform, helping to … ensure that it supports our business objectives and delivers an exceptional experience for our customers. This role will involve both hands-on development work and leadership responsibilities including being responsible for managing a team of developers and collaborating closely with cross-functional teams across the company. Your remit will … extend beyond the customer interface, including the automation of internal operations and integration with logistics and ESP platforms to streamline our workflows and enhance our CRM capabilities. Key Responsibilities: Lead the development and continuous enhancement of our customer-facing website and backend APIs, prioritising scalability, security, and user more »

Product Mastery across BRITA Vivreau UK & external partners to ensure employees & partners can perform their roles effectively, safely and ensure a best-in-class customer experience. Role Responsibilities will include To deliver all product training onboarding, annual refresher training, quality audits and assessments for all BRITA Vivreau field engineers … solutions with local & BRITA HQ ‘stakeholders’. To be successful in this role You will have at least 3 years technical or product training experience, and/or Train The Trainer delivery methodology/coaching Possess excellent verbal and written communication skills Ideally have an understanding of either DWI … travel and be prepared for an occasional away trips What's in it for you? Annual salary of up to £34,500 (depending on experience) + car allowance & annual insurance A comprehensive range of company benefits, including; Excellent company pension scheme Year end company bonus The opportunity to join more »

a Difference Together. As a truly people focusedbusiness, we believe in promoting opportunities for all, welcoming people who share our passion for enabling exceptional customer experience. We'll support you with fantastic toolsand training in an atmosphere that encourages idea contribution and collaboration working with warm, friendly and real … re great with people? Our recent trainee recruits have come from industries like retail, hospitality, beauty and driving roles with a passion for great customer service, or for cars. We are open to applications from people across many different industries or at any stage in life and we have more »