14 of 14 Customer Experience Jobs in West London

Are you passionate about providing exceptional customer support and eager to make a difference? Our client a leading ultra fast growth Tech company is seeking an enthusiastic Temporary Customer Service Specialists to join their dynamic team! If you thrive in a fast-paced environment and have a knack for resolving issues with confidence and professionalism, we want to … hear from you! About the Role: As a Temporary Customer Service Specialist, you will play a crucial role in supporting a diverse range of users, including clients, apprentices, and internal staff. Reporting directly to the Senior Manager of Support Services, you will tackle support issues via Intercom, ensuring every interaction is marked by clarity, empathy, and urgency. Job: Temporary … Customer Service Specialist - using Intercom Start Date: ASAP Duration: Ongoing - possible temp to perm Location: Paddington Pay: £18 - £21 p/h/£35,000 - £40,000 Hybrid working - 3 days in the office 2 days from home. Thursday & Friday need to be office based Key Responsibilities: Respond to Support Tickets: Handle inquiries via Intercom, providing clear and timely More ❯

new business activity and new logo prospecting. You will drive sales for the Experian Identity and Fraud product suite including data services, analytical capabilities and software solutions throughout the customer lifecycle, to help our client's combat financial crime, improve customer experience and meet compliance and regulatory requirements. Responsibilities: Ensure sales objectives are translated into specific plans … and targets. Ensure clients have a smooth and harmonious experience of the sales process. Within your accounts, you will develop long-term (1-3 year) and tactical, short-term sales initiatives and programmes to achieve overall strategic plans. Participate in the development of the overall strategic account plan(s). Provide accurate forecasts built from granular data and insight … providing current and future market trends and competitive activity. Qualifications Business development experience gained within the identity, verification, fraud or fincrime market. Experience building and maintaining client relationships to increase satisfaction and loyalty. Proficiency in identifying opportunities for upselling and cross-selling software and platform solutions. Engage and share information to support high-level stakeholder engagement and negotiation. More ❯

across a wide range of devices Work on technology that reaches millions of users globally Collaborate with world-class engineers across Comcast and Sky Build features that directly impact customer experience Be part of a team that values innovation, diversity, and technical excellence What you'll bring Deep extensive experience of Android application development Established and highly … skilled in all aspects of software engineering Strong programming skills in Java and Kotlin Solid understanding of Android architecture patterns and best practices Experience with video streaming protocols (HLS, DASH) Familiarity with ExoPlayer (bonus) Agile development experience with CI/CD pipelines Strong analytical and debugging skills Ability to prioritize and organize effectively Willingness to mentor and collaborate … development of a robust video player that integrates with streaming services, DRM, advertising, emergency alerts, and real-time analytics. Your work will directly impact how users around the world experience video on Android and FireTV devices. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky More ❯

Define and drive the enterprise-wide architecture strategy supporting the transition from stack-centric IT to product-led, outcome-focused delivery. Establish an architectural vision aligned with commercial objectives, customer experience goals, and operational scalability. Design and govern integration patterns between modern cloud platforms, distributed retail/wholesale sites, and IBM i-series (AS400) systems. Champion modernisation of … Mentor and coach solution architects and senior engineers, raising the overall architectural maturity. Play a leading role in architecture forums, communities of practice, and design reviews. Candidate Profile: Extensive experience as a Lead Solution Architect, Principal Architect, or similar senior architecture leadership role. Proven track record of driving architectural transformation, ideally moving from stack- or project-centric models to … product- and outcome-driven architectures. Deep expertise in enterprise integration and hybrid architecture, including hands-on experience with IBM i-series (AS400) and distributed retail/wholesale site operations. Strong understanding of modern architectural paradigms: domain-driven design, event-driven architecture, microservices, API-first. Experience shaping and scaling architectures on AWS, Azure, or GCP. Exceptional communication and influencing More ❯

Define and drive the enterprise-wide architecture strategy supporting the transition from stack-centric IT to product-led, outcome-focused delivery. Establish an architectural vision aligned with commercial objectives, customer experience goals, and operational scalability. Design and govern integration patterns between modern cloud platforms, distributed retail/wholesale sites. Champion modernisation of Legacy environments, enabling core enterprise capabilities … Mentor and coach solution architects and senior engineers, raising the overall architectural maturity. Play a leading role in architecture forums, communities of practice, and design reviews. Candidate Profile: Extensive experience as a Lead Solution Architect, Principal Architect, or similar senior architecture leadership role. Proven track record of driving architectural transformation, ideally moving from stack- or project-centric models to … product- and outcome-driven architectures. Deep expertise in enterprise integration and hybrid architecture. Strong understanding of modern architectural paradigms: domain-driven design, event-driven architecture, microservices, API-first. Experience shaping and scaling architectures on Azure AND AWS. Exceptional communication and influencing skills with C-level, business stakeholders, and engineering teams. Strong leadership experience guiding teams through large-scale More ❯

Define and drive the enterprise-wide architecture strategy supporting the transition from stack-centric IT to product-led, outcome-focused delivery. Establish an architectural vision aligned with commercial objectives, customer experience goals, and operational scalability. Design and govern integration patterns between modern cloud platforms, distributed retail/wholesale sites. Champion modernisation of legacy environments, enabling core enterprise capabilities … Mentor and coach solution architects and senior engineers, raising the overall architectural maturity. Play a leading role in architecture forums, communities of practice, and design reviews. Candidate Profile: Extensive experience as a Lead Solution Architect, Principal Architect, or similar senior architecture leadership role. Proven track record of driving architectural transformation, ideally moving from stack- or project-centric models to … product- and outcome-driven architectures. Deep expertise in enterprise integration and hybrid architecture. Strong understanding of modern architectural paradigms: domain-driven design, event-driven architecture, microservices, API-first. Experience shaping and scaling architectures on Azure AND AWS. Exceptional communication and influencing skills with C-level, business stakeholders, and engineering teams. Strong leadership experience guiding teams through large-scale More ❯

Define and drive the enterprise-wide architecture strategy supporting the transition from stack-centric IT to product-led, outcome-focused delivery. Establish an architectural vision aligned with commercial objectives, customer experience goals, and operational scalability. Design and govern integration patterns between modern cloud platforms, distributed retail/wholesale sites. Champion modernisation of legacy environments, enabling core enterprise capabilities … Mentor and coach solution architects and senior engineers, raising the overall architectural maturity. Play a leading role in architecture forums, communities of practice, and design reviews. Candidate Profile: Extensive experience as a Lead Solution Architect, Principal Architect, or similar senior architecture leadership role. Proven track record of driving architectural transformation, ideally moving from stack- or project-centric models to … product- and outcome-driven architectures. Deep expertise in enterprise integration and hybrid architecture. Strong understanding of modern architectural paradigms: domain-driven design, event-driven architecture, microservices, API-first. Experience shaping and scaling architectures on Azure AND AWS. Exceptional communication and influencing skills with C-level, business stakeholders, and engineering teams. Strong leadership experience guiding teams through large-scale More ❯

Location: London, Victoria (Hybrid, 3 days in office, 2 days at home) Start Date: Immediate About Us IQPC Digital are an online B2B media business, focused primarily on the Customer Experience , Process Excellence , Cyber Security and Human Resources portfolios. Our product mix includes online events, virtual roundtable meetings, reports, webinars, content syndication, and digital advertising, delivering full-funnel … part in driving our sales efforts by identifying and qualifying potential leads. This is an excellent opportunity for someone looking to develop their career in sales and gain valuable experience in a fast-paced environment. This multifaceted role is crucial to our company's growth, as it involves driving sales initiatives, researching key accounts, generating high-quality leads, secure More ❯

and networks to the Bank to increase market share. Ensure compliance with Bank policies and relevant regulatory guidelines. Prepare reporting, communication, and administrative updates as required. Deliver a superior customer experience, encouraging repeat business. Key Skills & Competencies Proven track record in business development and relationship management within the mortgage or BTL sector. Strong understanding of BTL lending products More ❯

Legal Specialist Sector - Legaltech, Law, Project Management, Technology, SAAS, Artificial Intelligence Location - Central London/Hybrid Salary & Benefits - £30,000 to £60,000 (depending on experience) + benefits (Healthcare, Laptop, Bonus Days off, Hybrid working) Job Type - Customer Success Manager, Project Manager, Customer Support, Full-time, Permanent Recruiting graduate level to 2+ years experience in a … countries such as AMD, National Grid, LG and DHL. You will play a central role in ensuring our customers achieve success from the outset through collaboration with the customer throughout the onboarding process. Working closely with the Customer Success Manager, you will onboard and implement our legal AI technology to support seamless integration into our customers current contract … as part of a team. - Strong communication and interpersonal skills, with the ability to articulate complex ideas clearly to a diverse audience. - Self-driven, proactive, and passionate about enhancing customer experiences. Detail-oriented, with strong problem-solving skills. A creative thinker capable of developing innovative strategies for customer engagement. - Comfortable with learning and utilizing new software and technology More ❯

its commitment to multi-category, multi-channel retailing. From its beginnings as a brochure business to its early foray into e-commerce, the brand has embraced a seamless shopping experience that is now a vital part of its DNA. Today, online sales account for more than half of the groups total sales, underscoring the importance of digital innovation in … phase of evolution. With a focus on becoming even more present, modern, and beloved by customers, the brand is ready to continue its journey of thoughtful expansion and refreshed customer engagement. A highly effective digital trading function will be integral to this next phase, and we are looking to hire a Head of Digital Trading who will define and … analytical and results-oriented digital leader. The Head of Digital Trading will be responsible for maximising the performance of our digital channels [website and app], ensuring we deliver exceptional customer experiences while driving sustainable sales and profit growth. Define and deliver the overall digital trading strategy, aligned with business objectives. Own digital sales, margin, conversion and customer journey More ❯

bring it to life. This role involves integrating tools like CommerceTools, Algolia, and Contentful, mentoring senior engineers, and delivering scalable, secure, and high quality software that powers millions of customer interactions across our global business. Responsibilities Define and lead the engineering capability and technology direction for Specsavers' retail platforms. Collaborate with product, architecture, and delivery teams to translate vision … into actionable plans. Mentor and develop senior engineers to deliver scalable, secure, and high quality software. Integrate tools such as CommerceTools, Algolia, and Contentful to support customer experiences. Drive innovation, build high performing teams, and influence cross functional stakeholders. Qualifications Hands on experience with JavaScript, TypeScript, React or Vue, Node.js or Java, and Azure. Proven experience leading … teams, shaping roadmaps, and delivering complex solutions at scale. Strong communication skills and the ability to influence stakeholders and collaborate across disciplines. Experience with retail platforms and multi store environments is a big plus. Experience with modern commerce and content tools is advantageous. More ❯

services millions of people love. And we do it all right here at Sky. Our IoT Platform team works closely with product, delivery, and business teams to create seamless customer experiences. From integrating connected devices to managing the smart home, we focus on building the platform that enables customers to connect with the technologies that matter most. We are … shaping the future direction of our products, technology, and business objectives. Feedback & Recommendations - Share insights and recommendations to continuously improve architectural practices and guidelines. What you'll bring Proven Experience - Expertise in creating and maintaining end-to-end solution designs for cloud-based platforms, consumer devices, and mobile applications. Experience with connected home solutions on AWS (including AWS … IoT) is ideal. Technical Proficiency - Broad hands-on experience across cloud infrastructure, IoT platforms, firmware integration, and modern development practices. Cloud Design Expertise - Strong knowledge of scalable, performant cloud architecture principles. AWS Skills - experienced with AWS infrastructure and cloud networking. Engineering Best Practice - Strong knowledge of DevOps and modern engineering practices. API & Microservices - Experience building secure, scalable API More ❯

to align system content Troubleshooting and resolving backend issues, working with internal IT and third-party vendors Maintaining system documentation and supporting tech rollouts What We're Looking For Experience with POS systems, ideally Oracle Simphony or similar hospitality POS systems Strong understanding of system administration, user access, and data accuracy Comfortable working in fast-paced, multi-site environments … Willingness to support event-based operations This is a fantastic opportunity to be part of a dynamic tech team supporting iconic venues, events and delivering seamless customer experience. This role will require you to be on site in West London. More ❯