7 of 7 Microsoft 365 Jobs in Hounslow

and incidents promptly to relevant personnel, including security. Person Specification This section details the knowledge, experience, and competencies required for acceptable performance in this role. Qualifications and Professional Membership Microsoft Certified Solutions Associate (MCSA) or Microsoft Certified Solutions Expert (MCSE) - Desirable Cisco Certified Entry Networking Technician (CCENT) or Cisco Certified Network Associate (CCNA) - Desirable ITIL V3 - Desirable Technical … management, and patching - Essential Experience with ticketing systems - Essential Understanding of IT systems - Essential Rack installation - Desirable Customer service experience - Desirable Advanced application use (Excel, SharePoint, Google Docs, Office 365, etc.) - Desirable Hardware troubleshooting, diagnostics, repair, and replacement - Essential Skills and Behavioral Competencies Excellent communication skills, written and verbal - Essential Excellent organizational and time management skills - Essential Strong More ❯

networked PCs, this could be a standalone setup or via image deployment. Perform maintenance on user accounts, site servers, and cloud platforms. Solid understanding of Active Directory, Azure AD, Microsoft 365 administration. Ensure that Helpdesk tickets are updated and resolved in a timely fashion in line with the SLAs. Manage active network components including switches, routers and … and skills: GCSE Grade 5 or above in Maths and English A-Level, BTEC, NVQ, or T-Level in a relevant subject Industry qualifications within the IT sector, include; Microsoft, Cisco, Aruba, Apple, is preferred. 3 4 years experience in an IT Support environment Solid understanding of wired and wireless networks and devices Ability to work independently and as More ❯

IT issues efficiently. Knowledge Capture: Ability to create procedural documents for team sharing. Technology Expertise: Strong understanding of desktop, laptop, and printer hardware, among others. Proficiency in supporting Office 365, Exchange, Windows 11, macOS, and iOS. Experience with Active Directory, Intune for deployment, and mobile device support (iPhones, iPads). VIP Support Experience: Comfortable supporting high-priority users. More ❯

who thrives in a professional, fast-paced IT support environment? We’re looking for someone with strong troubleshooting skills, excellent end-user support capabilities, and confidence across Windows 11, O365 and device builds. This is a full-time, permanent role based at a high-profile site near Brentford. You’ll be providing onsite 2nd Line Support, managing user tickets, escalating … you’ll be doing: Resolving 2nd line support queries across desktop, network and mobile environments Building laptops/PCs using tools such as Intune Autopilot or SCCM Supporting Office 365, Windows 11 and AV tools like Zoom/MS Teams Troubleshooting remote access (VPN) and mobile device issues (iPhone) Updating the Asset Management system and maintaining documentation Liaising … your data, please visit our website where you can find our Data Privacy Notice. Keywords: 2nd Line Desktop Support Engineer, IT Support Engineer, 2nd Line Support, SCCM, Intune, Office 365, Windows 11, VPN, Brentford, End User Support, Onsite IT Support, AV Support, Helpdesk, MDM, IT Jobs West London More ❯

minimal supervision Ability to build strong relationships quickly with team members and collaborate across teams Solid competency in use of Microsoft Office tools, including Microsoft Windows, Teams, Office365 Confident in taking an active role during meetings, speaking up, and keeping the camera on to foster a more engaging remote work environment Interest and some knowledge of the structure More ❯

who thrives in a professional, fast-paced IT support environment? We re looking for someone with strong troubleshooting skills, excellent end-user support capabilities, and confidence across Windows 11, O365 and device builds. This is a full-time, permanent role based at a high-profile site near Brentford. You ll be providing onsite 2nd Line Support, managing user tickets, escalating … you ll be doing: Resolving 2nd line support queries across desktop, network and mobile environments Building laptops/PCs using tools such as Intune Autopilot or SCCM Supporting Office 365, Windows 11 and AV tools like Zoom/MS Teams Troubleshooting remote access (VPN) and mobile device issues (iPhone) Updating the Asset Management system and maintaining documentation Liaising … and external vendors to resolve issues You ll need: Proven experience in a 2nd Line Desktop Support Engineer role Excellent troubleshooting and ticket resolution skills Experience with Windows 11, O365, Intune/SCCM, Active Directory Knowledge of AV/Telephony/MDM support in a corporate environment Strong communication skills and a calm, methodical approach Why apply? Great team culture More ❯

communication skills with the confidence to present complex data and insights to senior internal and external stakeholders. Highly numerate with advanced Excel skills; proficient in PowerBI and other MS O365 tools. Working knowledge of Python or R is advantageous; an appetite for developing technical expertise in modern forecasting tools is essential. Passion for continuous improvement, innovation, and leveraging data science More ❯