4 of 4 SLA Jobs in Hounslow

questions into clear KPIs and dashboards Nice to have: Microsoft Fabric/modern data platform exposure Customer analytics: retention/churn, NPS/CSAT, SLA/service performance Predictive/risk scoring experience (early-stage is fine) Data governance awareness (definitions, access, consistency) Important: This is a BI & reporting role ...

specialists, Account Managers, and Service Managers. Manage Remedy/ServiceNow tickets, ensuring actions are completed within agreed internal OLAs or Customer Service Level Agreements (SLA's). Support governance activities by addressing any non-compliance issues and managing them to resolution. Investigate incidents and faults, identify root causes, and implement ...

repairs, physical installations as well as for the escorts requested by customers. You will be handling all incoming customer service requests and ensuring SLA's and agreed KPIs are achieved to ensure outstanding customer satisfaction. The role will ensure 24/7 support in the data centre operations and representing ...

Diesel Generators, Chillers, Heating Ventilation Air Conditioning (HVAC), Exhaust Fans, Variable Frequency Drives (VFD's), and Transformers Troubleshoot events within internal Service Level Agreements (SLA's) Take daily operational readings of all mechanical and electrical equipment through routine rounds/log-taking (temperatures, voltages, currents, etc.) Supervise contractors who perform ...