1st Line IT Support Technician - Hull
Cottingham, North Humberside, England, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Principal IT
this varied and rewarding role, you'll be responsible for providing first-line technical support to end users across multiple systems and environments. You'll be supporting Windows desktops, Microsoft 365 environments, and network infrastructure while occasionally working with MacOS, Linux, and mobile platforms. Every day brings new challenges and as the company grows, so will your opportunities for … development and career progression. Key Responsibilities Deliver remote and occasional onsite IT support to customers Diagnose and resolve issues related to Windows OS, Microsoft 365, and networking Install, configure, and troubleshoot Microsoft Office 365 applications and services Manage your workload using our internal ticketing system Take customer calls, raise and update support tickets, and ensure timely … Essential Skills and Experience Strong, methodical problem-solving abilities Excellent communication and interpersonal skills Solid understanding of Windows desktop operating systems and troubleshooting Hands-on experience installing and supporting Microsoft Office 365 products Good working knowledge of TCP/IP, Ethernet networking, routing, and firewalls Strong customer service orientation and ability to work well with end users More ❯
Employment Type: Full-Time
Salary: £23,000 - £24,000 per annum
Posted: