Technical Support Engineer
- Hiring Organisation
- Nigel Wright Group
- Location
- Barrow-upon-Humber, South Humberside, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £30,000 - £35,000 per annum
technology that underpins critical operations. Your work directly influences customer trust, system stability and the overall product experience. Key Responsibilities: Deliver 2nd line support for SaaS products. Investigate and diagnose customer-reported issues. Work with engineering to resolve bugs and improve stability. Keep customers informed with clear, friendly communication. … accurately and follow SLAs. Install and commission software on customer servers. Keep customers on the latest versions. What I'm Looking For: Experience in technical support or a similar role. Strong troubleshooting ability and quick learning. Clear communication skills. Comfortable working across multiple systems and priorities. Confident using ...