Customer Success Manager
- Hiring Organisation
- Kerridge Commercial Systems
- Location
- Hungerford, Berkshire, UK
- Employment Type
- Full-time
change, and excited to learn how technology can improve the way we work and help our customers which is always supported by strong human insight and communication. The Customer Success Manager (CSM) is accountable for driving measurable customer outcomes, retention, and long term value across a defined portfolio … voice of the customer internally, grounded in evidence, not anecdoteCollaborate with Support, Product, and Delivery teams to resolve systemic issuesFeed actionable insights into product roadmap and service improvementsContribute to the continuous improvement of Customer Success ways of workingCommercial ImpactSupport retention, renewal, and expansion through value ...