Helpdesk Team Leader
- Hiring Organisation
- Get Recruited (UK) Ltd
- Location
- Ilkley, West Yorkshire, Yorkshire, United Kingdom
- Employment Type
- Contract, Work From Home
- Contract Rate
- £35,000
team. As Technical Support/Helpdesk Team Leader, you will be responsible for managing a team of Support Analysts, Managing Workloads, Ensuring Key SLA are achieved, Rota Management and Ensuring high levels of customer service. The role does require an individual who has operated at Team Leader level within … team of Support Analysts, whilst ensuring high levels of customer service Monitoring workloads & ticketing to ensure that all customers are supported within the agreed SLA Preparing Monthly team rotas to ensure resource is provided Assisting with Project Work and Coordination Identifying training needs and areas of improvement Ensuring that customers ...