2 of 2 Remote/Hybrid Performance Metrics Jobs in Inverness

integration, and cross-functional collaboration, the role ensures that all suppliers fulfil their incident management obligations, comply with agreed processes, and achieve contractual service performance targets.Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business … years, and unspent criminal record check (known as Disclosure and Barring Service).Your roleThe SIAM Incident Management Team Leader is responsible for monitoring team performance, identifying trends and recurring issues, and driving continual service improvement initiatives that enhance service stability, operational resilience, and the end-user experience. By fostering ...

improve service resolution, user experience, and operational efficiency. The Incident and Knowledge Analyst will work closely with suppliers and internal teams to monitor incident performance, support knowledge governance, and ensure compliance with agreed processes, standards, and service commitments. Through effective collaboration, data analysis, knowledge sharing, and continual improvement … rates.Ensure knowledge records meet agreed quality standards, governance requirements, and are regularly reviewed for accuracy, relevance, and effectiveness.Produce incident and knowledge management reporting, analysing performance metrics and providing insights to support service improvement and decision-making.Support continual improvement initiatives by promoting knowledge sharing, increasing self-service capabilities ...