2 of 2 Remote/Hybrid Service Delivery Jobs in Inverness

About the job you’re consideringReporting to the Service Centre Manager, you will already have a proven track record working in a technical service centre environment.If you are successfully offered this position, you will go through a series of pre-employment checks, including identity, nationality (single or dual … immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service).Your roleYour responsibilities will include:Overall responsibility for the successful delivery of services, working to agreed SLAsLiaise closely with key contacts to ensure excellent relations are established ...

adherence to High Life Highland’s policies. Resources - to contribute to the management of digital and physical resources. Learning - to contribute to the delivery of reading and learning services adhering as appropriate to the Curriculum for Excellence, including frontline working with pupils. ICT - to support and encourage … appropriate ICT to enhance learning and communication opportunities as well as service delivery. Accountability – to contribute to continuing service improvement measured by Quality Frameworks including Customer Service Excellence. CPD - to be actively involved in continuing personal and professional development and prepared to train and encourage others ...