Technician 2
- Hiring Organisation
- Hays Specialist Recruitment Limited
- Location
- Ipswich, Suffolk, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £14.90 - £19.33 per hour
resolve advanced desktop, laptop, mobile, collaboration, networking, and application issues. Troubleshoot Microsoft Windows, macOS, Microsoft 365, Teams, Outlook, VPN, printing, authentication, and endpoint management issues. Perform root cause analysis for recurring user issues. Coordinate with resolver groups to expedite issue resolution. Deliver high levels of first-time … guidance to L1 support resources. Serve as the single point of contact for local support. Create SOPs tailored to each location. Device Life cycle & Asset Management Contact Centre Technology Support Problem Management & Service Improvement Governance, Security & Compliance Skills & Experience 3-5 years' experience in on-site ...