IT Support Analyst
- Hiring Organisation
- Fruition Group
- Location
- Ipswich, Suffolk, East Anglia, United Kingdom
- Employment Type
- Contract
ownership of incidents and service requests through to resolution wherever possible. You'll also support with identity and access management and work within established ITSM processes. What we're looking for: Strong 1st/2nd Line IT Support or Helpdesk experience Solid desktop and endpoint support experience Confident supporting Microsoft … Windows Experience with identity and access management Experience working with ITSM and ticket management systems (Halo preferable) Strong customer service and communication skills Comfortable supporting end users directly and professionally A proactive approach to troubleshooting, with the ability to own tickets through to resolution We are an equal opportunities employer ...