Service Desk Analyst
- Hiring Organisation
- Opus People Solutions
- Location
- Ipswich, Suffolk, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £30,000 - £31,000 per annum
client is seeking a Service Desk Analyst to act as the first point of contact for all IT support across the organisation, based in Ipswich, offering a salary of £30,000. This role is focused on delivering a professional, customer-focused service, ensuring incidents and service requests … resolved efficiently while maintaining high service standards and contributing to continuous improvement. Service Delivery & Support * Act as the first point of contact for all IT incidents and service requests via phone, email, and ticketing system. * Log, categorise, and prioritise tickets in line with agreed SLAs. * Provide ...