2 of 2 Service Delivery Jobs in Ipswich

for an experienced IT Support Team Manager to join their dynamic team. This pivotal role involves overseeing and managing the IT helpdesk team and ensuring a high standard of service delivery across the organisation. The ideal candidate will bring strong leadership and technical expertise to the role, ensuring the team provides timely, effective, and professional IT support to … leading day-to-day support operations, managing internal IT projects, and handling escalations. You will guide the team to ensure adherence to best practices in troubleshooting, user support, and service delivery, all while working closely with other IT teams to improve processes and implement system upgrades. Excellent communication skills, strong leadership capabilities, and a deep understanding of IT … handled effectively and efficiently. Take ownership of internal IT projects, from planning to execution, ensuring projects meet high standards with comprehensive documentation and governance. Work closely with a Managed Service Provider (MSP) and Group IT to ensure that the IT infrastructure supports the current needs of the UK business. Oversee the IT service desk lifecycle, taking full ownership More ❯

Umbrella) REED Technology are supporting a client in finding a IT front line technician to join their IT Operations team. This role will help manage and maintain the IT Service Catalogue, ensuring IT goods and services are delivered efficiently and accurately across the organisation. Key Responsibilities Administer the IT Service Catalogue, including updates to services, products, and pricing. … Provide and configure IT equipment, peripherals, and accessories. Monitor stock levels and coordinate procurement with suppliers. Raise purchase orders and process standard/non-standard service requests. Maintain accurate technical and product information for catalogue items. Track request progress and support the delivery of minor IT changes/projects. Technical Skills & Experience Knowledge of IT systems, hardware, and … peripherals. Experience in IT support, service delivery, or procurement environments. Strong attention to detail and ability to manage multiple requests simultaneously. Familiarity with service catalogue management and IT procurement processes. Good understanding of customer service best practice. Confident user of MS Office and other business applications. Qualifications GCSEs or NVQ2 in ICT (or equivalent experience). More ❯