4 of 4 Service Delivery Jobs in Suffolk

Customer Service Advisor - eduFOCUS has an excellent opportunity for a Customer Service Advisor to join our growing, diverse and friendly team! The position is a full-time permanent role, which will be office-based in Woodbridge, Suffolk and will focus on providing first point of contact' for existing … office based only. Holiday: 28 days annual leave plus bank holidays Hours: 35 hours per week (Monday - Friday) About the role As our Customer Service Advisor , you will be the first point of contact for existing and prospective clients, providing friendly and efficient support via telephone and email. ...

business systems across multiple sites. Drive system optimisation, process improvement and operational efficiency. Manage and develop relationships with outsourced IT partners, ensuring strong service delivery, accountability and value for money. Define and refine responsibilities between internal teams and third-party technology providers. Own cyber security strategy, governance … coordinating external support partners. Identify opportunities to simplify systems, reduce manual processes and improve the flow of information across the business. Establish supplier governance, service standards and performance measures. About You Experience leading IT, business systems or technology functions. Strong stakeholder management skills with the ability to influence ...

primary escalation point for complex user issues, technology incidents, workplace technology services, and operational support activities. The position combines hands-on technical expertise with service leadership, mentoring, and continuous improvement responsibilities to enhance colleague experience and ensure stable IT service delivery. Key Responsibilities End User Support - L2 Level … single point of contact for local support. Create SOPs tailored to each location. Device Life cycle & Asset Management Contact Centre Technology Support Problem Management & Service Improvement Governance, Security & Compliance Skills & Experience 3-5 years' experience in on-site IT support, end-user computing, or workplace technology support. Strong troubleshooting ...

support, you will help to maximise my clients back-office system functionality by ensuring changes are successfully embedded company wide You will support the delivery of multiple projects to enhance the services delivered to clients You will produce a range of regular and ad-hoc reports and data analysis … systems and adherence to data standards You will contribute or lead operational improvement projects focused on improving efficiency, data accuracy, and client service delivery. Identify inefficiencies and implement scalable solutions to improve system workflows You will update tax year-end legislation changes across a number of internal systems ...