3 of 3 Service Delivery Jobs in Suffolk

systems. Additionally, you will oversee the provision of Business Intelligence, Digital Health and technical support by ICT staff to colleagues embracing a customer focused service delivery model. You will also lead on our ICT & Digital Health Strategy, developing ICT policies, budgets and projects that identify opportunities to improve … services to the organisation including first class support and operation of all ICT related services and management of the ICT operational team within agreed service level agreements. The suitable post holder will be expected to deliver effective ICT, Business Intelligence and Digital Health services to the organisation and other ...

threat monitoring • Assist in maintaining compliance with standards such as ISO 27001 and Cyber Essentials • Support identity security, conditional access, and endpoint protection Service Delivery & Support • Provide 2nd/3rd line support for infrastructure and cloud-related incidents • Work closely with the Service Desk to resolve escalations … Maintain documentation, runbooks, and knowledge articles • Support SLAs, KPIs, and service reporting Projects & Continuous Improvement • Deliver infrastructure and cloud projects (migrations, upgrades, modernisation) • Support adoption of cloud-first and automation strategies • Identify opportunities to improve performance, resilience, and cost efficiency • Contribute to IT roadmaps and technical standards Person Specification ...

Company VMhosts is a successful Managed Service Provider delivering comprehensive IT solutions to a diverse range of clients across the UK. Services Include: · Fully managed IT support/service desk · Cyber security services · SDM, PM, vCIO and TAM services · Consultancy · Private cloud hosting · Backup as a Service · Disaster Recovery as a Service · Supply of IT hardware · Software and licencing Overview of the Role The role is a customer facing position accountable for the complete ownership of VMhosts customer accounts. Acting as the primary point of contact and ensuring strong relationships, successful outcomes, and long-term ...