23 of 23 Service Delivery Jobs in Suffolk

Microsoft support team is integral to this approach and our success. Key to success will be to work as part of a close-knit team, with a customer centric service focus. You will be working closely with customers by providing day-to-day technical support, assisting, and contributing to overall technical governance and leadership, technical excellence, and continual service … of unresolved issues to the appropriate internal teams. Able to manage and prioritize Open and Unresolved Azure tickets liaising with all 3rd parties. Troubleshoot and resolve complex incidents and service requests that have been escalated from 1st and 2nd line support teams. Analyse and diagnose issues related to Azure infrastructure and services. Maintain up-to-date documentation on Azure … support for escalated issues that require vendor intervention. Stay current with Azure updates, new features, and industry best practices. Participate in continuous improvement initiatives to enhance support processes and service delivery. QUALIFICATIONS, EXPERIENCE, & SKILLS: Professional Experience Microsoft Data Fundamentals (DP-900) - ESSENTIAL Microsoft Azure Security Engineer (AZ-500) - ESSENTIAL Micro Microsoft Cybersecurity Architect (SC-100) - DESIRABLE Other Requirements 6+ More ❯

AI-driven automation and intelligence within ICT operations. Ensure all solutions meet rigorous regulatory, security, and operational requirements, contributing to design and change governance. Collaborate closely with Architecture, Security, Service Delivery, and business stakeholders to ensure engineering outcomes are aligned and supportable. Drive technical delivery for key initiatives, including cloud migration, automation, resilience engineering, and service More ❯

AI-driven automation and intelligence within ICT operations. Ensure all solutions meet rigorous regulatory, security, and operational requirements, contributing to design and change governance. Collaborate closely with Architecture, Security, Service Delivery, and business stakeholders to ensure engineering outcomes are aligned and supportable. Drive technical delivery for key initiatives, including cloud migration, automation, resilience engineering, and service More ❯

architectural expertise to ensure solutions are robust, scalable, and aligned with enterprise architecture principles and best practices. Actively manage change initiatives impacting shared services, ensuring minimal disruption and optimal service delivery Serve as a key liaison between business stakeholders and technology teams to validate that solutions meet functional and non-functional requirements. Represent the technology programme delivery … for capabilities gap fit Governance and Standards: Facilitate and nurture an Architecture Community of Practice to promote knowledge sharing, collaboration, and continuous improvement across teams Own and manage the service catalogue, ensuring it is accurate, current, and reflective of all shared services in the service-oriented architecture Participate and recommend prioritisation through the project implementation process Stakeholder Management More ❯

to ambitious SMBs. What our customers have in common is the strategic use of technology to build a sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will collaborate with Technical Resource Managers to build … dedicated support teams for customers based on technical environment and service requirements. The TSM will also be involved in new customer onboarding, ensuring support teams are prepared and capacity is sufficient to maintain service quality. The role includes participating in a Duty Manager rota and performing Incident Manager duties during P1 incidents. This is a full-time, permanent … role that can be home-based in the UK/Ireland or within our Shared Service Centre in Limerick. Candidates from European time zones may also be considered. The candidate should be able to work both on customer sites and remotely as part of a team. Responsibilities: Support SDMs in managing support services to meet SLAs Participate in Service More ❯

in a consulting role, delivering software implementations preferable 3rd Party Integrations Development (REST, SOAP, MID Servers, or other additional products) Working proficiency in the following skills are encouraged: Web service proficiency (REST, SOAP) as well as XML and JSON knowledge Practical knowledge or experience with Operating Systems (Linux, Windows) Thorough knowledge of networking concepts such as IP Addressing, Firewalls … ports Knowledge of relational databases (MySQL, MSSQL, Oracle) Experience in multiple application architectures and supporting technologies Strong consultative skills with software service delivery to lead customers in improving their processes and organizational models Strong knowledge in ITIL foundations with the ability to relate concepts to implementation strategies is required Thorough working knowledge in IT Operations Management or IT … Service Management is critical Certifications/Education: ServiceNow Certified System Administrator ServiceNow Certified Application Developer preferred What we offer? Referral Program Quarterly bonus opportunities for billable employees Employee Recognition and Rewards- bonus opportunities for employee contributions and achievements Professional Development through training and advancement opportunities Work from home Annual GlideFest Conference Wellness Programs EEO Employer Apex Systems, LLC d.b.a. More ❯

or infrastructure analyst role (5+ years) Strong Windows and Linux OS experience — including scripting (PowerShell/Shell) Understanding of database administration and storage planning ITIL Foundation qualification or equivalent service delivery understanding Excellent problem-solving skills and proactive approach to system issues Great communication skills with the ability to liaise with both technical and non-technical stakeholders More ❯

a role that gets you into the heart of IT operations? Join our team as an Installation Technician and help deliver essential desktop hardware installation services to support our service delivery solutions. About the Role As an Installation Technician , you'll be responsible for installing desktop hardware in a variety of environments. You'll unbox and set up More ❯

vendor insights. Supporting continuous improvement activities, innovation processes and exploring new opportunities in order to achieve cost reduction, value and customer excellence outcomes. Providing analysis of vendor spend and service levels to drive insight and support Preferred Supplier List (PSL) additions, reviews and recommendations. Connect to your skills and professional experience You’re a natural at being a trusted … through large cross business and/or cross border teams. A history of building long-term, trust-based relationships with stakeholders. Customer focus and a high level understanding of service delivery. An ability to influence stakeholders on supply chain management and operational decisions to maximise value. Ability to communicate and present best practice, data, insights and other findings effectively More ❯

is responsible for overseeing the firm's day-to-day operational functions, leading the Finance, Facilities/Operations, Risk & Compliance, Change Management, IT, and Data teams to ensure efficient service delivery, drive continuous improvement, and support the firm's strategic goals and leading position in the UK legal market. The successful candidate will be degree educated or equivalent. More ❯

Social network you want to login/join with: Head of Service Delivery and QA, ipswich col-narrow-left Client: Spectrum IT Recruitment Location: Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 4 Posted: 26.06.2025 Expiry Date: 10.08.2025 col-wide Job Description: We have an excellent opportunity for an experienced and strategic leader … to establish and spearhead our clients QA and Service Delivery function. This is a pivotal role responsible for defining and executing the strategy for our QA and Release Management operations. The successful candidate will be instrumental in ensuring the quality and reliability of our client's software releases, fostering a culture of continuous improvement, and enhancing the overall … service delivery capabilities. This role offers a great opportunity to build and shape a critical function within a growing technology company, working closely with senior leadership to drive operational excellence and contribute significantly to the success of the business. Our client's office is based in Brighton, and this is a hybrid working role. As well as very More ❯

This individual will be instrumental in building a robust and sustainable sales pipeline populated with ideal-fit clients, particularly those who can derive maximum value from Unmatched's core service offerings and specialised HubSpot expertise. The success of this role is critical to Unmatched's ambition to scale and solidify its position as a leading HubSpot Diamond Partner. Unmatched … and professionalism, from initial contact and qualification through to solution development, proposal presentation, contract negotiation, and successful close, ensuring a seamless and positive handover to the client services/delivery team. Build and maintain strong, long-lasting client relationships, positioning oneself and Unmatched as a trusted advisor and strategic partner. Effectively and consistently utilise the company CRM (HubSpot, obviously … to manage sales pipeline, track all sales activities, maintain accurate prospect and client data, and provide reliable sales forecasting. Collaborate closely with internal marketing, technical, and service delivery teams to ensure proposed solutions are well-defined, viable, aligned with client expectations, and deliverable to a high standard. Maintain a keen awareness of industry trends, emerging technologies, competitor activities More ❯

Are you highly organised and interested in starting a career in data? With this opportunity to provide essential administrative support to Foresight’s service delivery teams, you’ll gain hands-on experience, develop key technical and organisational skills, and work alongside experienced professionals supporting real-world data projects. Role To provide administration support on Foresight's Fuel Scheme More ❯

level role offers hands-on experience in desktop hardware setup and support across customer sites. Gain valuable exposure to real-world IT environments while building your technical and customer service skills. Job Overview: As an IT Support Technician , where you'll be responsible for setting up desktop hardware and peripherals as part of IT roll-out projects. This role … involves on-site work, basic technical tasks, and excellent customer service, making it perfect for someone who enjoys practical, structured work in dynamic environments. Contract Rate: £19,266 per annum (will be revised upon going permanent) Location: Ipswich, IP5 Contract Length: 12 months (visibility to go permanent afterwards) Key responsibilities Unbox, install, and connect desktop hardware and peripherals at … desktop clients to network points. Support on-site desktop moves and peripheral maintenance tasks. Log technical calls and update records using ServiceNow. Follow scripts and procedures to ensure consistent service delivery. Provide excellent customer service and communicate effectively with end users. Key Requirements Previous exposure to desktop support roles or IT environment. Strong organisational skills and ability to More ❯

to scale our Group Professional Services business, the role of Head of Partner Management will be responsible for leading, shaping and delivering the resourcing partner and agency strategy and service for Group Professional Services (GPS). Working as the Group Head of Partner Management your role is pivotal in maximizing the value derived from your relationships with partners and … Operations and Planning Working with GPS stakeholders and key contacts within the Country Units to shape, evolve and deliver the GPS partnering strategy and offering that augments our internal delivery capability, ensuring that we can provide the highest quality and most cost-effective delivery solutions for our customers. Embed the use of our VMS tool to analyse and … Contractual Management Own, direct and negotiate key strategic contractual renewals, including setting agency strategy across the Group Direct and set out contractual standards with our partners to support quality delivery, mitigate our risks in service delivery and ensure that ethical business and ESG (Environmental, Social and Governance) standards are maintained Manage the partner onboarding criteria and parameters More ❯

Ongoing training and qualification support is also provided. About the role: As an Bank Activities Facilitator , you will play a key role in delivering a flexible support and activity service tailored to the unique needs of our customers. You will engage with individuals with a variety of support requirements, including learning disabilities and physical disabilities, ensuring they have enriching … will be varied. Main Duties and Responsibilities: Deliver a variety of recreational and learning, activities based on the needs and aspirations of the customers, encouraging their active participation in service design. Collaborate effectively with the Service Manager and fellow Activities Facilitators to share insights and promote continuous improvement in our services. Provide tailored personal care and medication support … ensuring a compassionate and respectful approach to all interactions. Foster professional relationships with families, health/social care professionals, and community organisations to enhance service delivery and customer integration. Maintain accurate documentation and adhere to all relevant policies and procedures, emphasising safeguarding, health and safety, and customer privacy. About you: As a Bank Activities Facilitator, we are seeking More ❯

accounting solutions. You’ll collaborate with sales, product, and support teams to guide clients through onboarding, provide consultative advice, manage project plans, and help improve internal processes for scalable service delivery. Key Responsibilities: Partner with Strategic Account Managers on customer onboarding and implementation. Develop tailored project and demo strategies focused on client value. Coordinate cross-functional support to ensure More ❯

You'll work as part of a collaborative tech team supporting a major re-platforming programme (migrating to ShareDo), where your skills will directly contribute to simplifying processes, enhancing service delivery, and shaping future workflows. What you'll be doing: Designing and building technical solutions within the case management system (CMS), currently being migrated to ShareDo Developing and … maintaining complex workflows to meet operational and legal service needs Supporting the wider team through mentoring and solution design Working with stakeholders to turn business requirements into scalable, sustainable tools Helping ensure CMS functionality aligns with regulatory standards and best practice ? What we're looking for: Hands-on experience developing or configuring CMS platforms such as ShareDo, Peppermint, Leap More ❯

Key Accounts Project Manager, you'll play a critical role in managing key national operational projects, ensuring seamless collaboration between customers, operations, and sales teams while maintaining profitability and service excellence. If you thrive in fast-paced, customer-focused environments and have a strategic mindset, this is an exciting opportunity to be at the forefront of the industry. The … supply chain, operations, and sales teams to optimise costs, improve performance, and drive new revenue opportunities. A typical day: Oversee the smooth running of key accounts, ensuring top-tier service delivery. Ensure strict adherence to contractual procedures and compliance requirements. Collaborate with operations, supply chain, and sales teams to maintain and grow business opportunities. Conduct customer audits, coach colleagues More ❯

We are recruiting for a Installation Technician for a leading IT service provider based in Ipswich. Installation Technicians provide desktop hardware installation services where basic technical skills are required for a service delivery solution. Installation Technicians will typically un-box and install kit to desk and connect peripherals, connect cables (eg power and network) and perform any More ❯

We are recruiting for a Installation Technician for a leading IT service provider based in Ipswich. Installation Technicians provide desktop hardware installation services where basic technical skills are required for a service delivery solution. Installation Technicians will typically un-box and install kit to desk and connect peripherals, connect cables (eg power and network) and perform any More ❯

working. Role Overview: As a Workday Engagement Manager you’ll fully manage the successful implementation of Workday solutions for customers by working closely with customer business teams and internal delivery teams to drive the scope, definition and delivery of solutions that are fit for purpose and commercially viable. You’ll take accountability for the complete delivery lifecycle … Pragmatically offering domain experience (HCM, Fins, Payroll or where relevant to a Workday Capability) to provide functional insight and thought leadership. Managing all aspects of [project/post deployment service] delivery including project planning, resourcing, milestone tracking, commercial management and customer satisfaction. Leading and supporting blended teams of colleagues, client and partner resources to share knowledge and develop … an integrated delivery ethic. Agreeing objectives, outputs, milestones, timescale with client, together with associated contract and commercial terms. Identifying requirements, business processes, application configurations, testing plans and other artefacts to be documented to ensure shared understanding and facilitate knowledge transfer. Creating well structured & accurate deliverables and presenting to client steering level groups to secure proposed recommendations and agreement. #TECH More ❯

build-out The Role As the MDM Lead, you will: Provide technical leadership across the MDM programme Drive the use of trusted master data to enhance customer experience, optimise service delivery, and improve operational efficiency. Ensure master data readiness to support advanced analytics, AI/ML initiatives, and automation across business operations. Work with the business to define … the MDM technology solution (Informatica desirable, but not essential – training available) Collaborate with Data Governance and Data Intelligence teams Drive consistency and quality across key data domains: Customer, Product, Service, and Location (with more to follow) Working alongside Data Engineering, MDM & IPAZ, and Integration teams Part of a growing platform team (currently 10–15 people) with further headcount planned More ❯