7 of 7 Service Delivery Jobs in Suffolk

client is seeking a IT Service Desk Analyst to act as the first point of contact for all IT support across the organisation, based in Ipswich offering hyrbid. This role is focused on delivering a professional, customer-focused service, ensuring incidents and service requests are resolved efficiently … while maintaining high service standards and contributing to continuous improvement. Service Delivery & Support Act as the first point of contact for all IT incidents and service requests via phone, email, and ticketing system. Log, categorise, and prioritise tickets in line with agreed SLAs. Provide first-line ...

About us Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals and over 600 staff based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations … across the business, covering User Support, Infrastructure, Security, Data and Development Teams. This role is a rotational position through 4 of 6 IT teams: Service Delivery, Security & Compliance, Data Systems, Product Delivery & Product Development, Infrastructure, End User Computing The work you will be doing Rotate through four ...

business systems across multiple sites. Drive system optimisation, process improvement and operational efficiency. Manage and develop relationships with outsourced IT partners, ensuring strong service delivery, accountability and value for money. Define and refine responsibilities between internal teams and third-party technology providers. Own cyber security strategy, governance … coordinating external support partners. Identify opportunities to simplify systems, reduce manual processes and improve the flow of information across the business. Establish supplier governance, service standards and performance measures. About You Experience leading IT, business systems or technology functions. Strong stakeholder management skills with the ability to influence ...

business systems across multiple sites. Drive system optimisation, process improvement and operational efficiency. Manage and develop relationships with outsourced IT partners, ensuring strong service delivery, accountability and value for money. Define and refine responsibilities between internal teams and third-party technology providers. Own cyber security strategy, governance … coordinating external support partners. Identify opportunities to simplify systems, reduce manual processes and improve the flow of information across the business. Establish supplier governance, service standards and performance measures. About You Experience leading IT, business systems or technology functions. Strong stakeholder management skills with the ability to influence ...

prospects into long-term business relationships. Lead commercial discussions from initial client engagement through proposal, negotiation, and contract completion, ensuring an effective handover for service delivery. Build strong relationships with prospective clients through regular face-to-face meetings, presenting freight and supply chain solutions that add value to their ...

primary escalation point for complex user issues, technology incidents, workplace technology services, and operational support activities. The position combines hands-on technical expertise with service leadership, mentoring, and continuous improvement responsibilities to enhance colleague experience and ensure stable IT service delivery. Key Responsibilities End User Support - L2 Level … single point of contact for local support. Create SOPs tailored to each location. Device Life cycle & Asset Management Contact Centre Technology Support Problem Management & Service Improvement Governance, Security & Compliance Skills & Experience 3-5 years' experience in on-site IT support, end-user computing, or workplace technology support. Strong troubleshooting ...

support, you will help to maximise my clients back-office system functionality by ensuring changes are successfully embedded company wide You will support the delivery of multiple projects to enhance the services delivered to clients You will produce a range of regular and ad-hoc reports and data analysis … systems and adherence to data standards You will contribute or lead operational improvement projects focused on improving efficiency, data accuracy, and client service delivery. Identify inefficiencies and implement scalable solutions to improve system workflows You will update tax year-end legislation changes across a number of internal systems ...